Forwarded to devs Forget Password E - Mail not shown

[Christian Schmid]

TITLE:

Forget Password E - Mail not shown​

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE:

Plesk Obsidian 18.0​

PROBLEM DESCRIPTION:

Hi,
when we tested the Password forget function , the Mailadresse is missed in the info Panel.

--> Screenshot​

STEPS TO REPRODUCE:

Klick on the Forget Password link on the Login Panel
--> Screenshot​

ACTUAL RESULT:

Sie picture --> Screenshot​

EXPECTED RESULT:

Screenshot​

ANY ADDITIONAL INFORMATION:

​

YOUR EXPECTATIONS FROM PLESK SERVICE TEAM:

Confirm bug​

 

[IgorG]

Could you please provide more details for each form section instead of just links to screenshots? Especially for Actual and Expected results. I can't forward this report to developers without details.

 

[Christian Schmid]

Hi IgorG,

actually it is absolutely clear from the pictures where the problem lays.

STEPS TO REPRODUCE:
On the start page in the login window there is the Forget password button . Please press this button and enter the e-mail address to which the new password should be sent.

ACTUAL RESULT:
After successful entry and pressing of the button, an info field appears. There it says :" The password will be sent to the following e-mail address @ ".


EXPECTED RESULT:
I would expect here instead of the single @ character actually the mail address.

And this is also shown in the picture with red markers and comments ;-)

Greetings Christian

 

[Anthony]

Hi @Christian Schmid

Thank you for reporting the issue.

To be able to investigate the issue, please provide the following additional information:

1. For which type of Plesk user you are trying to reset the password - Mail User, Subscription owner, Reseller, Admin?
2. Check the profile of this user. Is the mentioned email address is correctly displayed in the 'Email Address' field?
3. Are you using IDN domain? If it's possible please provide the mentioned email address so we'll be able to test it on our side.