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FTP Account not working

S

sallyanne

Guest
I have an issue with an FTP account not working. The username/password for the FTP user does not work. I tried to reset the password via the Plesk control panel, and then receive the following error:

Fatal error: Can't decrypt password in C:\Program Files\SWsoft\Plesk\admin\plib\common_func.php3 on line 217

I have tried running the Plesk reconfigurator but this makes no difference. Any help is greatly appreciated.

Thanks

Sallyanne
 
Try to run this command:

"%plesk_bin%\ftpmng" --reconfigure-vhost --vhost=<domain-name>

Also, try to connect to your server via the ftp.exe windows program. It should return some error.
 
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