FTP Account not working

[sallyanne]

I have an issue with an FTP account not working. The username/password for the FTP user does not work. I tried to reset the password via the Plesk control panel, and then receive the following error:

Fatal error: Can't decrypt password in C:\Program Files\SWsoft\Plesk\admin\plib\common_func.php3 on line 217

I have tried running the Plesk reconfigurator but this makes no difference. Any help is greatly appreciated.

Thanks

Sallyanne

 

[Skeeter]

Try to run this command:

"%plesk_bin%\ftpmng" --reconfigure-vhost --vhost=<domain-name>

Also, try to connect to your server via the ftp.exe windows program. It should return some error.