Issue FTP connection time out

[_phil]

Server operating system version

Rocky Linux 8

Plesk version and microupdate number

18.0.55 Update Nr. 2

Hi,

I'd like to connect to my v-server via FTP. When I go to ftp connection data, I see the ip address, the username and my password. When I try to connect, I get "connection time out".

I use filezilla, passive mode and disabled the firewall.

Thank you.

 

[Peter Debik]

Port 21 may be closed or Filezilla is set to use SFTP instead of FTP/FTPS, but the username is not the subscription user, but an add-on FTP user. It is also thinkable that the port is set to 22, but you are trying to connect to FTP/FTPS.

Solutions:
- Make sure that port 21 is used.
- Make sure that port is open on your server AND in the data center's firewall. Some data centers block that port by default.