Question FTP Issues with NON Root user

[madpugger]

Server operating system version

Obuntu 22.04.5 LTS

Plesk version and microupdate number

Obsidian 18.0.71

I am having problems logging in with non ROOT user for FTP.
I am using Coda 2 and Finder on macOS.

If I use the Mac that is on a static IP with access to Plesk, the login works with non root user. But when I try to use a different machine (at home or support etc.), the connection doesn't work.

FTP Port 21 is not firewall to a particular IP in ionos or in Plesk.

Any help appreciated!

 

[Raul A.]

Hi,
Do you have the passive ports opened in the firewall?

grep -ir passive /etc/proftpd.*
/etc/proftpd.conf:PassivePorts xxxxx yyyyy

iptables -S INPUT | grep xxxxx
-A INPUT -p tcp -m tcp --dport xxxxx:yyyyy -j ACCEPT
-A INPUT -p tcp -m tcp --dport xxxxx:yyyyy -j ACCEPT

If they are not opened or you are using different passive ports than the ones opened in the firewall, you will have trouble connecting from computers that don't have public IP addresses.