general support ticket times

[kieranmullen]

Hello,

I ws just wondering what Plesks general support times were on their tickets?

Also if you submit 2 tickets during that time period do they answer both of them or only 1 during that time period?

Thanks

KM

 

[EnterpriseIT]

No idea. they work on a priority service. I've had two different techs working on two different things at the same time. They have a great dev & support team. Just a bit slow at times.

Read the bottom of your ticket email

-------------------------------------------------------------
SUPPORT ESCALATION PROCEDURE
We stand behind our product. If there are serious problems that are impacting your business and you are not getting help through regular channels, contact:

Pavel Malyavko
SWSoft Support Manager
+1-703-995-4157
[email protected]
-------------------------------------------------------------

Hope this helps

 

[kieranmullen]

old post

 

[EnterpriseIT]

no worries