• Dear Pleskians! The Plesk Forum will be undergoing scheduled maintenance on Monday, 7th of July, at 9:00 AM UTC. The expected maintenance window is 2 hours.
    Thank you in advance for your patience and understanding on the matter.

general support ticket times

K

kieranmullen

Guest
Hello,

I ws just wondering what Plesks general support times were on their tickets?

Also if you submit 2 tickets during that time period do they answer both of them or only 1 during that time period?

Thanks

KM
 
No idea. they work on a priority service. I've had two different techs working on two different things at the same time. They have a great dev & support team. Just a bit slow at times.

Read the bottom of your ticket email

-------------------------------------------------------------
SUPPORT ESCALATION PROCEDURE
We stand behind our product. If there are serious problems that are impacting your business and you are not getting help through regular channels, contact:

Pavel Malyavko
SWSoft Support Manager
+1-703-995-4157
pmalyavko@swsoft.com
-------------------------------------------------------------

Hope this helps
 
Back
Top