• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Hello walking this system support? and not because shipping ticket receipt confirmati

F

FFENIX

Guest
Hello walking this system support? and not because shipping ticket receipt confirmation and I do not answer my ticket, because if they are not being created or not.


The ticket that was sent:


I have problems with the external page is the page I get an external page common, which can be?, and send a ticket and do not receive the confirmation emial thanks.
 
I made a quick search and figured out that there were no fresh tickets from you (using the same e-mail address as registered on this forum). Oldest ticket was closed at the very end of December 2008 - #637595: Backup.
 
Dmitry Frantsev said:
I made a quick search and figured out that there were no fresh tickets from you (using the same e-mail address as registered on this forum). Oldest ticket was closed at the very end of December 2008 - #637595: Backup.
Click to expand...


There, another ticket and not think anything comes to my email, I noticed that it was not registered at https: / / helpdesk.parallels.com.
 
What is the output from the page when you press the submit button?
Could you please provide me via PM with the data which you are using for submitting a ticket and the URL where you do this? I will try to post the ticket for you to check if it works or not.
 
Hi, sending it at the ticket https: / / www.parallels.com / support / plesk / form and then exit the screen to you, strange that whenever I did well and worked well. thanks
 

Attachments

  • captura.gif
    captura.gif
    64.3 KB · Views: 2
So it looks like your license key belongs to one of the Parallels Partners/Resellers. As such, they are your first point of contact for support and general inquiry. All the rest information is displayed there on the screen.
To be able to submit tickets you can actually purchase (ask reseller) e-mail support contract. For more information you can visit following page: http://www.parallels.com/store/support/sitebuilder/linux/

For now you can explain in details the issue with external page here and I will try to help you.
 
You must log in or register to reply here.

Similar threads

C
Question dns hetzner no work
Replies
1
Views
566
scsa20
scsa20
B
Question Who / How should I contact for support?
Replies
1
Views
783
Sebahat.hadzhi
Sebahat.hadzhi
K
Cannot log in to raise a ticket
Replies
1
Views
2K
Kaspar@Plesk
Kaspar@Plesk
V
Issue Apple Mail alias-accounts get offline
Replies
4
Views
9K
virk
V
C
Question Strategic questions
Replies
9
Views
3K
mow
M
Back
Top