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Help Desk -> Mail Gate Broken!

Discussion in 'Plesk for Windows - 8.x and Older' started by HendrikM, Apr 7, 2005.

  1. HendrikM

    HendrikM Guest

    When configuring and activating Mail Gate under Help Desk a new Scheduler Task is created which supposedly should call a PHP script which in turn should check a certain email account for new help desk submitted tickets.

    This Scheduler Task references a file which does not exist (ttsmailparse.php):

    Does anybody have any ideas on how to fix this?
  2. jaytee

    jaytee Guest

    It's a known bug and it will be fixed in the upcoming 7.5.2 update (being tested right now)
  3. hellfish

    hellfish Guest

    Hi, I've been hearing about help desk and I also saw it on the Plesk manual. Shouldn't it be available on the Plesk area or it's something you buy separatly?