Help Desk -> Mail Gate Broken!

[HendrikM]

When configuring and activating Mail Gate under Help Desk a new Scheduler Task is created which supposedly should call a PHP script which in turn should check a certain email account for new help desk submitted tickets.

This Scheduler Task references a file which does not exist (ttsmailparse.php):

For user: Administrator
Running task: "C:\Program Files\SWsoft\Plesk\/admin/bin/php" -q -dauto_prepend_file="" C:\Program Files\SWsoft\Plesk\/admin/bin/ttsmailparse.php
Started: 07 April 2005 01:50:09 PM
Task output:
No input file specified.

Ended: 07 April 2005 01:50:09 PM with code (FFFFFFFF)

Does anybody have any ideas on how to fix this?

 

[jaytee]

It's a known bug and it will be fixed in the upcoming 7.5.2 update (being tested right now)

 

[hellfish]

Hi, I've been hearing about help desk and I also saw it on the Plesk manual. Shouldn't it be available on the Plesk area or it's something you buy separatly?