• Debian 11 has reached its end-of-life (vendor EOL date - August 31, 2026). Plesk Obsidian 18.0.81 is the last release to support it.
    If you are running Plesk Obsidian on Debian 11, we recommend you upgrade those servers to Debian 12 using our dist-upgrade tool.
  • We plan to deprecate and remove the support for XML RPC protocol versions earlier than 1.6.9.1 in Plesk Obsidian 18.0.82. We strongly recommend that you update all existing integrations using earlier versions of the XML RPC protocol to comply with the version 1.6.9.1 specification.

Help Desk osTicket

iHuman

Basic Pleskian
In the Administrator's guide, it explains how to integrate osTicket as the Help Desk.
<http://download1.parallels.com/Plesk/PP10/10.0.1/Doc/en-US/online/plesk-administrator-guide/index.htm?fileName=59410.htm>

It says it should now have a link to the Help Desk in the admin panel, which it doesn't.

It also says that I should be able to assign users the ability to link to the Help Desk, but that is only an option on the primary server domain - and no others.

Has anyone else had any luck with this?

thanks,
elaine
 
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