G
GMoore7
Guest
I would appreciate it if the Help Desk got a bit of an overhaul... The Help Desk does not correctly parse quotations, among other things.
Also, it's really lacking in functionality. I close a ticket, and users can continuously reply as if the ticket was open, which is entirely useless.
Also, it would be nice if the front page had a list of open tickets, each being flagged with "NEW TICKET" or "NEW REPLY" or something along those lines, with the ability to sort the tickets by date, type, etc.
Thanks!
~Garrettt
Also, it's really lacking in functionality. I close a ticket, and users can continuously reply as if the ticket was open, which is entirely useless.
Also, it would be nice if the front page had a list of open tickets, each being flagged with "NEW TICKET" or "NEW REPLY" or something along those lines, with the ability to sort the tickets by date, type, etc.
Thanks!
~Garrettt