HELP! Plesk 9.5 Upgrade Frozen - Plesk No Longer Works

[Michael Legg]

We're trying to upgrade from 9.3 to 9.5 and the install has frozen and has now been stuck for 2 hours. (See attached screenshot)

Now Plesk doesn't work at all!

I tried to apply for "Free Assistance" here https://www.parallels.com/support/plesk/free9.5assistance/ but since I can no longer access Plesk, I can't complete all of the details on the form so it won't allow me to submit it.

Can somebody from Parallels please help?

 

[Michael Legg]

For anyone who has this problem and would like some help, I'll tell you what I did ...

I terminated the post installation process and restarted Plesk manually.

Everything appeared to be working except that clicking on any SpamAssassin-related icon caused Plesk to hang.

A reboot of the machine fixed that.