HelpDesk for Win7.5.6?

[JVRudnick]

Hello all...
where can I find info on the Plesk HelpDesk app to add to my server? I can't find a demo, or any info on same anywhere on the SWsoft site...

anyone else using same? is it "reliable???" would be my big question....

???

Jim

 

[Ybuts]

You should order the support of helpdesk feature on your license key, You can find more information about HelpDesk in the http://download1.swsoft.com/Plesk/Plesk7.5/Windows/Docs/plesk-7.5-win-admins-guide/ page..

 

[JVRudnick]

NOT on that page you cant

aint noting on that one for HelpDesk....

anyone else got a clue???


Jim

 

[Ybuts]

Demo version of Plesk with Helpdesk is available at http://www.swsoft.com/en/products/plesk75win/demo/ site. You can check how Helpdesk is working.

 

[JVRudnick]

nevermind...

not only do none of the 4 demos offered show ANY HelpDesk buttons...but in fact the demos complained that there were more than 1 person trying same....and refused to do anything but show errors....guess that 's the sw way.....



Jim

 

[matija]

I just tried to login to demo control panel/help desk with user/pwd: admin/plesk and it works normal...

As for your question, it's reliable enough... as soon as someone opens a ticket, you get an e-mail, log on to cp and solve the issue/reply... ticket then gets closed and thats it... simple and efficient

 

[JVRudnick]

We'll pass...

nevermind.....we bought an exc package....thanks tho...

Jim