Helpdesk System (OTRS)

[SpeedPC]

Hi all

We recently installed OTRS (www.otrs.org) on our server. Now I'm trying to get OTRS to use the Plesk database for customer access because I don't want to create a user in Plesk and OTRS.
Unfortunately, I don't get the database connection to work. I suspect a problem with the mapping to Plesk database in OTRS's Config.PM.

Has anyone got OTRS to work with Plesk database as customer backend?

I'd appreciate any hint.

Thanks a lot.

Cheers,
Andreas