1. Please take a little time for this simple survey! Thank you for participating!
    Dismiss Notice
  2. Dear Pleskians, please read this carefully! New attachments and other rules Thank you!
    Dismiss Notice
  3. Dear Pleskians, I really hope that you will share your opinion in this Special topic for chatter about Plesk in the Clouds. Thank you!
    Dismiss Notice

Helpdesk System (OTRS)

Discussion in 'Plesk for Linux - 8.x and Older' started by SpeedPC, Mar 8, 2006.

  1. SpeedPC

    SpeedPC Guest

    Hi all

    We recently installed OTRS (www.otrs.org) on our server. Now I'm trying to get OTRS to use the Plesk database for customer access because I don't want to create a user in Plesk and OTRS.
    Unfortunately, I don't get the database connection to work. I suspect a problem with the mapping to Plesk database in OTRS's Config.PM.

    Has anyone got OTRS to work with Plesk database as customer backend?

    I'd appreciate any hint.

    Thanks a lot.