horde "Unable to retrieve quota" in plesk 8.3

[Hal9000]

hello!
i upgraded plesk 8.2.1 to 8.3 and everything apparently went fine, but the new imap quota feature seems not to work correctly...
when i open horde i get the error message "Unable to retrieve quota" on each page!
what's wrong?

 

[Hal9000]

ok, i partially fixed the problem: i had to add QUOTA in the imap capability string in /etc/courier-imap/imapd
now i don't get the warning anymore, but I get this: "Quota status: NO LIMIT"
however, the mailbox clearly has a limit set in plesk!
what am i missing?
hal

 

[Hal9000]

ok my bad, it is working now

 

[spaceout]

I'm also seeing this problem. However, it only happens every now and then. When I first go into the Inbox it will take a very long time and I will see the quota error. Then I can reload the page and it comes up fine. What did you do to fix the problem?

One thing to note...this client's email account has 6k+ messages in the Inbox. Can this be causing the problem? There is no quota limit set for the domain or email accounts in Plesk.

 

[spaceout]

Still...

I'm still seeing this problem from time to time. And now I'm running 8.6.

Anyone else have this problem?

 

[Steven Delport]

Yes I have just updated to 8.6.0 and its still happening on certain accounts , its realy pisses me off I could live with it if is was open source but we are paying and it happens to be the director of this company's domain.

 

[pedrol]

solved?

any suggestion ?

im having the same problem!!!

ill upgrade plesk 8.3 to 8.4.

 

[pedrol]

Any suggestion ?

I have to same problem!!!

Running plesk 8.3.

 

[Yu-Ou WANG]

works for me

http://www.logacall.com/index.php?action=kb&article=23

 

[OCOSAC]

That link worked for me as well. Mailbox loaded right up faster than ever did. BTW I am using Plesk 8.6 with my mailbox 22% of usage and over 6K emails.

That link was down for a while so I added another link below:

Change Default Sort

 

[StéphanS]

That link worked for me as well. Mailbox loaded right up faster than ever did. BTW I am using Plesk 8.6 with my mailbox 22% of usage and over 6K emails.

That link was down for a while so I added another link below:

Change Default Sort

Thanks OCOSA,
however I think it's best to just give the steps here, so that the forum can be the single point of reference.

This is how I fixed it for an old Plesk 8.6 install:

Options
Mail
Mailbox and Folder Display Options
Default sorting criteria: Arrival Time