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Horde Webmail - too many hops problem

Discussion in 'Plesk for Linux - 8.x and Older' started by datapencil, Nov 29, 2005.

  1. datapencil

    datapencil Guest


    I finally got the Horde Webmail working thanks to etan. Now I am having a weird MAILER-DAEMON failure notice when I try to email one of my domain webmail accounts. The message says:

    "IP address" failed after I sent the message.
    Remote host said: 554 too many hops, this message is looping (#5.4.6)

    What is too many hops? Any advice for a newbie? Thanks!
  2. phoenixisp

    phoenixisp Silver Pleskian

    Feb 2, 2002
    Likes Received:
    The too many hops error is usually due to faulty mail forwarding causing a loop. Do you have forwarding set on the account you mailed to or from?
  3. novice610

    novice610 Guest

    How Did You Fix SMTP Problem?


    Did you have to have the account rebuilt? I'm having the same exact problem, (with the localhost:25), and I'm not a wiz at the technology. My tech person's stumped, so your help is appreciated. Thanks!
  4. etan

    etan Guest

    The reason why this is happening.

    Go Daddy only allow you to use there mail server on your virtual server to send OUT smtp traffic.

    ( You recieve email from your own smtp server. )

    Something is happening, where your mail server and godaddys mail server is having a fight in regards to who should send it.

    Im 99.99% sure its there fault.

    Flick me an email alex...
  5. datapencil

    datapencil Guest


    My problem is solved! :) Thanks etan! Our emails are too long to post here - so I've put them on a simple webpage in the hope they will be able to help someone else.

    Click here:
  6. novice610

    novice610 Guest

    Great, thanks to your insightful posts, now I know what's causing the problem. The question I am left with now is: how do I fix it? Nathan, I read part of the message you sent to datapencil and I see that this particular line needs to be removed: /var/qmail/control/smtproutes :k2smtpout.secureserver.net, however, I don't even have a qmail directory set up in my file manager. Am I missing a step? I got another reply to my posting saying that the mail server is not part of the package I purchased, that this must be purchased separately. If that is in fact the case, how am I still receiving some (though not most) of my e-mails?
  7. etan

    etan Guest


    You do infact need to keep :k2smtpout.secureserver.net
    in your smtproutes

    For some reason, i do not know WHY, but go daddy insist that you use there mail server to send all outgoing messages.

    You will not find qmail in your file manager, you need to log into your server via SSH to pinpoint your exact problem.

    Qmail come with plesk standard, if you have plesk, u have qmail.