Crossover and Bootcamp are related to Parallels in that they are direct competitors. One comes free with OS/X, and the other is sold via a web site that actually works.
If you had read my message at all you would have noted that I CANT pay for support because I don't own the product yet, because the people they have selling it for them can't seem to figure out how to sell the product to someone who wants to buy it.
I was trying to tell them that DR is apparently incapable of processing a simple sales transaction.
I gave up because it is absolutely clear that they do not want to hear anything from anyone who hasn't already paid for the product, even when their reseller is the one making that impossible.
If they don't care that DR is costing them revenue, why should I?