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How to convert customer to reseller?

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by kevork, Mar 1, 2011.

  1. kevork

    kevork Guest

    0
     
    Greetings,

    PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
    Plesk Control Panel, 10.0.1, Linux, Cento 5, 64bits

    PROBLEM DESCRIPTION AND STEPS TO REPRODUCE
    Can not convert customer to reseller, no option found.

    ACTUAL RESULT
    No result.

    EXPECTED RESULT
    Get a reseller from an existin customer.

    ANY ADDITIONAL INFORMATION
    ---

    Thank you,
    Jorge.
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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    Basically the procedure of completing the transition from former versions of Plesk to Plesk 10 is described in details in this user guide:

    http://download1.parallels.com/Ples...inistrator-guide/index.htm?fileName=66173.htm

    As soon as all customers and subscriptions are transitioned, the transition assistant disappears from the Plesk.
    As far as I understood transition assistant is not shown anymore in your Plesk, which means that transition is completed. To further manage your subscriptions and accounts refer to the Administrator's Guide, chapter Serving Your Customers and Employing Resellers.
     
  3. kevork

    kevork Guest

    0
     
    Igor,
    There is no way to convert (upgrade) a customer to reseller on the panel.
    Besides, I can not find any referral in the documentation.
    Would you please help me (us)?
    Thank you,
    Jorge.
     
  4. PSi_101

    PSi_101 Regular Pleskian

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    I think what Igor's trying to say is that once you choose your initial transition path the first time you log into Plesk 10, there's no way to revert, or change a customer to a reseller (or vice versa).
     
  5. kevork

    kevork Guest

    0
     
    Hello,

    In the previous version you could upgrade a client to reseller.
    I think there might be a way to upgrade a customer to reseller in this one also.
    I have a customer that wants to be reseller now, what is it assumed to answer him?.

    Thanks,
    Jorge.
     
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