How to give users sftp access

[Bourgois_Christophe]

I'm using Plesk Panel 12 on Debian GNU/Linux 7.6 server.

I created a ftp user in a subdomain (sub.domain.tld) of my domain (domain.tld).

In Tools and settings = Policy security, I allowed sftp and ftp connexions.

When I try to connect I get this message :

sftp [email protected]
Connection closed

In the password file I got :

my_user:x:10000:1003::/var/www/vhosts/domain.tld/sub.mydomain.tld/httpdocs:/bin/false

So what can I do to solve this issue, maybe I did something wrong ?

 

[IgorG]

Look at this thread - http://talk.plesk.com/threads/ssh-or-sftp-how-to-enable-plesk-12.324739/
I hope it will help.

 

[Bourgois_Christophe]

Thanks a lot Igor, I saw this thread this morning when I was trying to get solution, I think the solution is in comment #3:

1° enable SSH mode in FTP configuration
(in Power User Panel) is in the "Home" page:

Websites & Domains

in the first line is there "FTP access" choose or create the user and than set
FTP
(bin bhash Chrooted)

I can create users but I can't find the option "set ftp (bin bash chrooted).

Do I have to configure some global param to get this option available ?

 

[IgorG]

It is in Hosting Settings of your Service Plan - "SSH access to the server shell under the subscription's system user"

 

[Bourgois_Christophe]

Ok I understand I get this option in Hosting Settings of Service Plans, but I'm using a custom plan, so I went in my custom plan and don't find out the same options.

When I go to my subscription => Settings in Hosting Settings I only can choose between 3 options (website status when subscription is paused), I can't find the same options than in Service Plans Hosting settings.

So I tried to affect my custom subscription to a Hosting Plan, but it's not possible.

What can I do ?

 

[IgorG]

Don't understand you. What do you mean "no this option in my custom Service Plan"? You can see this option always for Service Plan, even on creation new Service Plan stage.

 

[Bourgois_Christophe]

Sorry I mean custom subscription settings, my subscription is not connected to any Service Plan but is customized.

 

[IgorG]

Assign this subscription to Service Plan in this case.

 

[Bourgois_Christophe]

When I select my subscription in the subscriptions list and I click on "Change pack", I got no plan in the combo box "New service pack", only "no change" so I can't.

Why somedays everything usally simples are difficult ???

 

[IgorG]

What "pack" do you mean? Please look at attached picture. I hope it will help.

 

[Bourgois_Christophe]

Yes that's exactly what I did and here is what I got.

 

[IgorG]

But do you have any created Service Plan?

 

[Bourgois_Christophe]

Yes I have "Default Domain", "Unlimited", "Default Simple", and "Presence Builder (Add on)".

 

[Bourgois_Christophe]

Ok I got it, a reseller plan (Default Reseller) is associated to my subscription.
I tried to modify it as you told but the option doesn't exists.

 

[Bourgois_Christophe]

To switch plan solution is available there : http://talk.plesk.com/threads/cannot-switch-subscription-to-another-service-plan.331748/

 

[Bourgois_Christophe]

And the final answer is that it is not possible to give users sftp ou ssh access : http://talk.plesk.com/threads/how-to-give-users-sftp-access.331773/