Question How to prevent subscription overusage without suspending the account

[kenneth-vkd]

Hi
We are having some cases where customers are overusing the allowed amount of disk space on their subscription.
Setting the policy to suspend the overusing account will only prevent overusage, but will not allow the customer to resolve it without upgrading to an account with a larger quota.

In cPanel for Linux, they have used filesystem quotas so that the OS prevents the overusage.

Currently we allow overusage of disk space and Plesk is configured to directly notify the customer of the overusage. However most customer seem to ignore this notification and therefore our technical staff has to contact them and inform them that they have exceeded their allowed quota and have to either upgrade to a larger package or reduce the disk usage.

How can we automatically prevent overusage without suspending the subscription?

 

[IgorG]

Just use hard disk quota limit - What is the difference between Domain disk space and Hard disk quota?

 

[kenneth-vkd]

Hi
Do I need to enable disk quota on the C-drive in Windows or will Plesk handle this automatically?

 

[IgorG]

I suppose that hard disk quota support should be enabled on Windows side first.