Issue Wrong "used hard disk space" // mail-accounts

[ThiloS]

Server operating system version

Ubuntu 24.04.5

Plesk version and microupdate number

18.0.82 #2

Hi there,

on my server there are several customers. Two of them have a strange hard disk space quota behaviour.
The server states that the customers are using for example 25 GBs of mail space - but in real life the mail-accounts show just 2.3 GB.

It happened from one day to the other, and i'm pretty sure both customers are using iPhones.

Recalculating the space (for the abonnements or the mail accounts - doesn't do anything...)

i attach anonymized screens.

Any hints on what to do?

 

[Kaspar]

The issue you described does fit the symptoms from the Plesk support article: https://support.plesk.com/hc/en-us/...disk-usage-increased-drastically-in-Plesk-GUI