Resolved How to remove mail-security extension?

[bernhardh86]

Server operating system version

Ubuntu 22.04.3 LTS

Plesk version and microupdate number

Plesk Obsidian 18.0.54 Update #4,

Since after installing the mail-security plesk plugin, a lot goes wrong with sending mails, I wanna remove it from plesk.

When clicking on the remove button on the extension page, the button switches to a loading icon forever. After 15 Minutes of wating time, I reloaded the page, but the extension was still there.

Then I disabled it (which worked) and tried it again to remove:



Same result. Now I tried to remove it via commandline:

```
plesk bin extension --uninstall email-security
```

After hitting enter, nothing happens. It look like it does something (no new prompt), but no output, no error, no nothing. even after another 15min. I killed it with ctrl+c.
plesk bin extension --list shows it

 

[Peter Debik]

Another process or a running mail process is probably blocking the deinstallation, but it is not possible to guess which one it is. It is also thinkable that another security software is conflicting. Do you see any entries in /var/log/plesk/panel.log related to the deinstallation attempts? Or /var/log/plesk/install/autoinstaller3.log?

 

[bernhardh86]

After a server restart, the extension is gone. Thanks.

 

[CxOrg]

I would warn potential users of this extension. The Plesk Email Security appears not to be properly maintained. It probably worked for much older versions of Plesk. I tried it recently and it caused many issues in delivery to local mailboxes and SMTP send to remote servers. I used these terminal commands to get my server back in shape:

 plesk bin extension --uninstall email-security

to remove it and had to do a DB repair

plesk repair db

and

plesk repair mail -v

To recover I did a server reboot to be sure and check that all services are running. SpamAssassin is back in place and the server delivery speed is restored. Then finally look out for misconfigured MX mail. addresses (AAAA) particularly if you use local DNS and ipv6.