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Resolved HTML Files show white Page

F

Fabhino22Elz

Basic Pleskian
Hello,

i have a Problem with showing my HTML Website.

The Webserver is running with php 7.0.23.

I cant open my Page. It O nly shows a white page with the following content:
<html><head></head><body></body></html>

What could be the reason for this?

Domain:

https://www.yourshoppartner.de

Greetings
 
Are you sure that this is an html page? Check the error log for that site in Plesk and you may find a fatal PHP error that is causing this.
 
Yes, i am Sure. The httpdocs folder is empty and i transfer an index.html file.

local, i any folder where i open the html file with chrome it works.
 
Hi YourShopPartner,

have you investigated your domain - specific webserver - log - files for issues/erors/problems?

=> /var/www/vhosts/system/yourshoppartner.de/logs​

or/and the corresponding logs from your used PHP - handler?

( example ) => /var/log/plesk-php70-fpm​
 
Thanks for your responses so far.

The plesk-php70-fpm error log only shows an error to a seperate domain:
[27-Sep-2017 23:16:29] WARNING: [pool domainname.de] server reached max_children setting (5), consider raising it

and the error log of the yourshoppartner.de domain is empty...
 
okay, now i fount something in the logs:

AH01276: Cannot serve directory /var/www/vhosts/yourshoppartner.de/httpdocs/: No matching DirectoryIndex (index.html,index.cgi,index.pl,index.php,index.xhtml,index.htm,index.shtml) found, and server-generated directory index forbidden by Options directive, referer: https://www.yourshoppartner.de/

but there is a index.html in the directory.

there is also a submit.php and a thankyou.html that can be opend by adding the direct adress in de browser.

Any idea, of what i can do?
 
Hi YourShopPartner,

did you probably miss to ENABLE the apache module "mod_dir" ?

Pls. head over to your webserver settings and check your settings: => HOME > Tools & Settings > Apache Web Server
 
thank you for your answer, but i cant figure it out with your introduction...

i am using centos7, i cant find a introduction to install the mod_dir for my server :-(

Do you have an clear introduction for a beginner?

Greetings from Frankfurt am Main to Hamburg :)
 
Hi YourShopPartner,

pls. see for example:


... to inform yourself about some basics.

Afterwards, pls. have a look at for example:

=> Issue - Missing handler in Apache web server setting
( which is an "old" thread at the Plesk 12.5 forum, but it is still valid for Plesk Onyx and as well for apache modules ).​
 
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