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Hello,
I am having the same problem on 3 different servers, all up to date (Plesk 12.5.30 Update #48).
It is impossible to retrieve the password for any user, using in the get_password.php form.
The answer is invariably:
Error: Identification failed: invalid username or email address specified. Please try again.
Even when I create a new user (for testing purpose), it still won't recognize its credentials, when I type them in the form.
The only user that seems to be recognized there is admin, because the error message is then coherent:
Error: The administrator's password cannot be sent by email for security reasons. To view the current administrator's password, run the command: '/usr/local/psa/bin/admin --show-password'.
Any idea about what is going wrong?
I am having the same problem on 3 different servers, all up to date (Plesk 12.5.30 Update #48).
It is impossible to retrieve the password for any user, using in the get_password.php form.
The answer is invariably:
Error: Identification failed: invalid username or email address specified. Please try again.
Even when I create a new user (for testing purpose), it still won't recognize its credentials, when I type them in the form.
The only user that seems to be recognized there is admin, because the error message is then coherent:
Error: The administrator's password cannot be sent by email for security reasons. To view the current administrator's password, run the command: '/usr/local/psa/bin/admin --show-password'.
Any idea about what is going wrong?