Resolved Impossible update to Plesk Onix from Plesk 11

[lepe]

Hello

I cant upload my recently installed server (Centos 7 + plesk 11) to Plesk Onix 17 Stable.

I receive always this error:
Execution failed.
Command: autoinstaller
Arguments: Array
(
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
[4] => --include-components-from-class
[5] => vendor=parallels
[6] => --include-components-from-class
[7] => patched
)

Details: Doing restart of Parallels Installer...
File downloading products.inf3: Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
File downloading versions.inf3: Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...

ERROR: Failed to read product information from the file : Can't process products.inf3: Failed to download the package http://autoinstall.plesk.com/products.inf3:
Couldn't resolve host 'autoinstall.plesk.com'

Can't process versions.inf3: Failed to download the package http://autoinstall.plesk.com/versions.inf3:
Couldn't resolve host 'autoinstall.plesk.com'


Not all packages were installed.
Please resolve this issue and try installing the packages again.
If you cannot resolve the issue on your own, contact product technical support for assistance.

I am tried without luck add in etc/hosts:
72.21.81.253 autoinstall.plesk.com
87.245.204.21 autoinstall.plesk.com
199.115.104.31 pleskwin.download.swsoft.com download1.parallels.com autoinstall.plesk.com
origin.autoinstall.plesk.com

Also my file tcp_window_scaling is:
1
echo 0 > /proc/sys/net/ipv4/tcp_window_scaling

Server load and load and give me error in update url: https://myIPserver:8443/admin/update/product/

Best regards

 

[IgorG]

I am tried without luck add in etc/hosts:
72.21.81.253 autoinstall.plesk.com
87.245.204.21 autoinstall.plesk.com
199.115.104.31 pleskwin.download.swsoft.com download1.parallels.com autoinstall.plesk.com
origin.autoinstall.plesk.com

Try to use 195.181.174.15 IP address.

 

[lepe]

Thank you, the issue was in etc/hosts, it should be all followed and not with enters:

72.21.81.253 autoinstall.plesk.com
87.245.204.21 autoinstall.plesk.com
199.115.104.31 pleskwin.download.swsoft.com download1.parallels.com autoinstall.plesk.com
origin.autoinstall.plesk.com