Resolved Imunify - Scan failured

[ViaHosting]

I tryed several times to scan a domain.

All the tries where failed.

I can't found what is the problem and how to fix it.


It does not happens with another domain.

 

[IgorG]

Have you tried contact Imunify support https://plesk.revisium.com/support/ ?

 

[SKristich]

I tryed several times to scan a domain.

All the tries where failed.

I can't found what is the problem and how to fix it.


It does not happens with another domain.

Hello,
Could you describe the error in more detail please?

 

[ViaHosting]

Have you tried contact Imunify support https://plesk.revisium.com/support/ ?

No I didn't

I'm trying to solve the problem by my self.

 

[ViaHosting]

No I didn't

I'm trying to solve the problem by my self.

View attachment 16952

The files are scanned until X%.
Then it failured.

I couldn't found the imunify logs to seach the problem.

 

[SKristich]

Hello,
Try to increase the timeout limit in the settings. This information in our documentation (Scanning timeout ) will be useful here ImunifyAV(+) for Plesk | Documentation
Thanks

 

[ViaHosting]

Thanks a lot.
It solves the problem.