Incorrect product version format

[pazzo81]

Hi
I commise an error, I use Windows Install Clean Up for a problem with my Plesk and unistall the information about Plesk. Now, rightly, I can't upgrade the license, the error is:

Incorrect product version format

How I risolve the problem? I can remain with this version, is not problem, but can I Retrieve new Key manually?

 

[pazzo81]

Help please

 

[Maria m]

Hello,

I guess the easiest way is to contact the Sales Department:
http://www.parallels.com/support/request/

They shall be able to send you the license in the previous format.

Regards,
Maria

 

[GabS]

Hi,

yes you can retrieve the key with following steps :-

Login to your Plesk >> click on "Server" at left pane >> License Management >> under Tools section click on "Retrieve Keys" >> it will retrieve your Plesk key.