Issue Install Plesk Premium Email on CentOS 7.3

[webk]

Hello there,

I bought Plesk Premium Email as it sounds very interesting. However, during installation of the Exentions on CentOS 7.3 (Onyx 17) I encountered dependency issues regarding PHP versions. Is there anyone else that was successful in installing that extension? There are no reviews so far.

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Error: Package: php-kolab-2.0-7.2.el7.kolab_16.x86_64 (home_vanmeeuwen_plesk-17)
Requires: php(api) = 20100412-64
Installed: php-common-5.6.30-1.el7.remi.x86_64 (@remi-php56)
php(api) = 20131106-64
Available: php-common-5.4.16-42.el7.x86_64 (base)
php(api) = 20100412-64
Error: Package: php-kolabformat-1.2-7.1.el7.kolab_16.x86_64 (home_vanmeeuwen_plesk-17)
Requires: php(api) = 20100412-64
Installed: php-common-5.6.30-1.el7.remi.x86_64 (@remi-php56)
php(api) = 20131106-64
Available: php-common-5.4.16-42.el7.x86_64 (base)
php(api) = 20100412-64
Error: Package: php-kolabformat-1.2-7.1.el7.kolab_16.x86_64 (home_vanmeeuwen_plesk-17)
Requires: php(zend-abi) = 20100525-64
Installed: php-common-5.6.30-1.el7.remi.x86_64 (@remi-php56)
php(zend-abi) = 20131226-64
Available: php-common-5.4.16-42.el7.x86_64 (base)
php(zend-abi) = 20100525-64
Error: Package: php-kolab-2.0-7.2.el7.kolab_16.x86_64 (home_vanmeeuwen_plesk-17)
Requires: php(zend-abi) = 20100525-64
Installed: php-common-5.6.30-1.el7.remi.x86_64 (@remi-php56)
php(zend-abi) = 20131226-64
Available: php-common-5.4.16-42.el7.x86_64 (base)
php(zend-abi) = 20100525-64

****

The installer gave no direct feedback about the error and told me the installation was fine. But when I tried to start the Extension I got different errors about missing components and started digging in the logs (to find the above).

I think the checks during installation should be more strict to avoid such a situation, especially because Dovecot config gets changed during installation - even if there were problems/errors.

Thanks and best regards,
Sandro

 

[AYamshanov]

Hi webk,

Could you say what version of Plesk (`plesk version`) and extension do you use? Is updated your Linux? Have you got steps for reproducing?

 

[webk]

Hi AYamshanov,

Sure, it's Onyx 17.0.17 and the extension version is 16.2.1
We have PHP 5.6 (Remi Repository) and PHP 7 installed. PHP 5.4 is not present but I don't understand why the extension would need an outdated PHP version.

As for reproducing: I installed the extension and the installer said it's all ok. Once I changed to "Plesk Premium Mail" in the left navigation, I got an error about guam service not being able to start because it was not present. Checking the yum logs I noticed that because of the dependencie issues, the packages required were not installed. Trying manually gave me the above error about the exact dependency issues (see attached).

 

[AYamshanov]

I suggest you contact Plesk Support Team.

 

[webk]

Is this something that Kolab should check/support as the extension is from them? The support link of the extension points only to the generic support page at Plesk

 

[AYamshanov]

First, you need to open a ticket in Plesk Support. If the issue with extension, then the ticket will be forwarded next.