• The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Install Problems

A

AndyD

Guest
I just bought a Plesk licence, and I tried to run the auto installer (psa_installer_v2.0.0_build75050908.11_os_Debian_3.1_i686) but I had a few problems.

Firstly, there was an error half way through the installer about being unable to resolve hostnames, so I quickly edited my /etc/resolv.conf and found that my name servers had been changed to 127.0.0.1 and nothing else. I changed them back to my ISPs, then restarted the the auto installer.

This time, I found that lots of packages had become half installed.

Code: 
Type the number corresponding to the desired action and press Enter [1]:
Hit [url]http://ftp.uk.debian.org[/url] stable/main Packages
Hit [url]http://ftp.uk.debian.org[/url] stable/main Release
Hit [url]http://ftp.uk.debian.org[/url] woody/main Packages
Hit [url]http://ftp.uk.debian.org[/url] woody/main Release
Hit [url]http://ftp.uk.debian.org[/url] testing/main Packages
Hit [url]http://ftp.uk.debian.org[/url] testing/main Release
Get:1 [url]http://autoinstall.plesk.com[/url] PSA_7.5.4/ Packages [12.5kB]
Ign [url]http://autoinstall.plesk.com[/url] PSA_7.5.4/ Release
Fetched 12.5kB in 0s (21.1kB/s)
Reading Package Lists...
Reading Package Lists...
Building Dependency Tree...
psa-courier-imap is already the newest version.
psa-courier-imap-add is already the newest version.
psa-key is already the newest version.
psa-locale-base-en-us is already the newest version.
psa-proftpd is already the newest version.
psa-proftpd-inetd is already the newest version.
psa-imp is already the newest version.
mailman is already the newest version.
j2sdk1.4 is already the newest version.
j2re1.4 is already the newest version.
You might want to run `apt-get -f install' to correct these:
The following packages have unmet dependencies:
  libapache-asp-perl: Depends: libmldbm-perl (>= 2.00-1) but it is not going to be installed
                      Depends: libmldbm-sync-perl (>= 0.25) but it is not going to be installed
  libapache2-mod-python: Depends: libapache2-mod-python2.3 (>= 3.1.3-3) but it is not going to be installed
  libxml2-dev: Depends: libxml2 (= 2.6.16-7) but 2.6.22-1 is to be installed
               Depends: zlib1g-dev but it is not going to be installed or
                        libz-dev
  libxslt1-dev: Depends: libxslt1.1 (= 1.1.12-8) but 1.1.15-1 is to be installed
                Depends: zlib1g-dev but it is not going to be installed or
                         libz-dev
                Depends: libgcrypt11-dev but it is not going to be installed
  php4-imap: Depends: php4-common (= 4:4.3.10-15) but 4:4.3.10-16 is to be installed
  php4-mysql: Depends: php4-common (= 4:4.3.10-15) but 4:4.3.10-16 is to be installed
  postgresql: Depends: postgresql-7.4 but it is not going to be installed
              Depends: postgresql-client (>= 7.5) but it is not going to be installed
  ppwse: Depends: php4 (>= 4.1) but it is not going to be installed
         Depends: php4-curl but it is not going to be installed
  psa: Depends: bind9 but it is not going to be installed
  psa-appvault-coppermine: Depends: php4-gd
  psa-appvault-gallery: Depends: php4-gd
  psa-bu: Depends: libparse-yapp-perl but it is not going to be installed
          Depends: libxml-parser-perl but it is not going to be installed
          Depends: libxml-perl but it is not going to be installed
          Depends: libxml-dom-perl but it is not going to be installed
          Depends: libxml-xql-perl but it is not going to be installed
          Depends: libio-zlib-perl but it is not going to be installed
          Depends: libmime-lite-perl but it is not going to be installed
          Depends: libparse-recdescent-perl but it is not going to be installed
          Depends: libxml-regexp-perl but it is not going to be installed
          Depends: libdata-showtable-perl but it is not going to be installed
  psa-horde: Depends: php4-domxml but it is not going to be installed or
                      php5-common but it is not installable
  psa-migration-manager: Depends: libtimedate-perl but it is not going to be installed
  psa-spamassassin: Depends: spamassassin (>= 3.0.2) but it is not going to be installed
  sitebuilder: Depends: php4 but it is not going to be installed
               Depends: php4-domxml but it is not going to be installed
               Depends: lynx
               Depends: php4-gd
  whois: Depends: libidn11 (>= 0.5.18) but 0.5.13-1.0 is to be installed
E: Unmet dependencies. Try 'apt-get -f install' with no packages (or specify a solution).
Hit [url]http://ftp.uk.debian.org[/url] stable/main Packages
Hit [url]http://ftp.uk.debian.org[/url] stable/main Release
Hit [url]http://ftp.uk.debian.org[/url] woody/main Packages
Hit [url]http://ftp.uk.debian.org[/url] woody/main Release
Hit [url]http://ftp.uk.debian.org[/url] testing/main Packages
Hit [url]http://ftp.uk.debian.org[/url] testing/main Release
Reading Package Lists...
Press <ENTER> to continue...

So I pressed Ctrl + C and tried to run 'apt-get -f install' as suggested.

Code: 
serv02:~/plesk/auto# apt-get -f install
Reading Package Lists... Done
Building Dependency Tree... Done
Correcting dependencies... Done
The following extra packages will be installed:
  exim4 exim4-base exim4-config exim4-daemon-light libgcrypt11-dev libgnutls12 libgpg-error-dev libidn11 libxml2-dev libxslt1-dev php4-imap php4-mysql
  zlib1g-dev
Suggested packages:
  eximon4 exim4-doc-html exim4-doc-info gnutls-bin
The following packages will be REMOVED:
  psa-courier-imap-add psa-imp
The following NEW packages will be installed:
  exim4 exim4-base exim4-config exim4-daemon-light libgcrypt11-dev libgnutls12 libgpg-error-dev zlib1g-dev
The following packages will be upgraded:
  libidn11 libxml2-dev libxslt1-dev php4-imap php4-mysql
5 upgraded, 8 newly installed, 2 to remove and 32 not upgraded.
41 not fully installed or removed.
Need to get 0B/3833kB of archives.
After unpacking 7327kB disk space will be freed.
Do you want to continue? [Y/n] y
Preconfiguring packages ...
(Reading database ... 31918 files and directories currently installed.)
Removing psa-courier-imap-add ...
/var/lib/dpkg/info/psa-courier-imap-add.postrm: line 43: /etc/courier-imap/imapd: No such file or directory
mv: cannot stat `/etc/courier-imap/imapd.purg': No such file or directory
/var/lib/dpkg/info/psa-courier-imap-add.postrm: line 43: /etc/courier-imap/imapd: No such file or directory
mv: cannot stat `/etc/courier-imap/imapd.purg': No such file or directory
/var/lib/dpkg/info/psa-courier-imap-add.postrm: line 43: /etc/courier-imap/pop3d: No such file or directory
mv: cannot stat `/etc/courier-imap/pop3d.purg': No such file or directory
/var/lib/dpkg/info/psa-courier-imap-add.postrm: line 43: /etc/courier-imap/pop3d: No such file or directory
mv: cannot stat `/etc/courier-imap/pop3d.purg': No such file or directory
/var/lib/dpkg/info/psa-courier-imap-add.postrm: line 43: /etc/courier-imap/imapd-ssl: No such file or directory
mv: cannot stat `/etc/courier-imap/imapd-ssl.purg': No such file or directory
/var/lib/dpkg/info/psa-courier-imap-add.postrm: line 43: /etc/courier-imap/imapd-ssl: No such file or directory
mv: cannot stat `/etc/courier-imap/imapd-ssl.purg': No such file or directory
/var/lib/dpkg/info/psa-courier-imap-add.postrm: line 43: /etc/courier-imap/pop3d-ssl: No such file or directory
mv: cannot stat `/etc/courier-imap/pop3d-ssl.purg': No such file or directory
/var/lib/dpkg/info/psa-courier-imap-add.postrm: line 43: /etc/courier-imap/pop3d-ssl: No such file or directory
mv: cannot stat `/etc/courier-imap/pop3d-ssl.purg': No such file or directory
Stopping Courier-IMAP server:
/etc/init.d/courier-imap: line 193: /etc/courier-imap/imapd: No such file or directory
dpkg: error processing psa-courier-imap-add (--remove):
 subprocess post-removal script returned error exit status 1
Removing psa-imp ...
Unable to find product configuration file: /etc/psa/psa.conf

ERROR while trying to Unable to get admin password
Check the error reason(see log file: /tmp/imp-4.0.3.log), fix and try again

Aborting...

dpkg: error processing psa-imp (--remove):
 subprocess post-removal script returned error exit status 1
Errors were encountered while processing:
 psa-courier-imap-add
 psa-imp
E: Sub-process /usr/bin/dpkg returned an error code (1)

So now I can't run the installer, or fix the package problems - and I don't know what to do.

Any suggestions?
 
any suggestions to solve this. i have the same problem.

# apt-get -f install
Reading Package Lists... Done
Building Dependency Tree... Done
The following packages will be REMOVED:
psa-imp
0 upgraded, 0 newly installed, 1 to remove and 0 not upgraded.
1 not fully installed or removed.
Need to get 0B of archives.
After unpacking 11.8MB disk space will be freed.
Do you want to continue? [Y/n] Y
(Reading database ... 83442 files and directories currently installed.)
Removing psa-imp ...

ERROR while trying to Unable to get admin password
Check the error reason(see log file: /tmp/imp-4.0.3.log), fix and try again

Aborting...

dpkg: error processing psa-imp (--remove):
subprocess post-removal script returned error exit status 1
Errors were encountered while processing:
psa-imp
E: Sub-process /usr/bin/dpkg returned an error code (1)
 
I got this message from Plesk support. I didn't use this because it was quicker for me to drive to the data centre and reinstall Debian and Plesk - but I hope it helps!:

Dear Andy,

Please remove sources to woody and testing in /etc/apt/sources.list and
run command
apt-get update

After that you should run the following commands:
dpkg -r --force-all psa-courier-imap-add
dpkg -r --force-all psa-imp
rm /var/lib/dpkg/info/psa-courier*
rm /var/lib/dpkg/info/psa-imp*
apt-get -f install

If there will be any problems please let us know.
 
Hi

I have used your instructions and it worked. But I have a new error!

:confused:

Have a look at this. I'm lost.

#dpkg -i psa_7.5.4-debian3.1.build75050824.12_i386.deb
...
dpkg: dependency problems prevent configuration of psa:
psa depends on libapache2-mod-perl2; however:
Package libapache2-mod-perl2 is not installed.
psa depends on psa-api-common (>= 7.5.4-debian3.1.build75050824.12); however:
Package psa-api-common is not installed.
psa depends on psa-api-cli (>= 7.5.4-debian3.1.build75050824.12); however:
Package psa-api-cli is not installed.
dpkg: error processing psa (--install):
dependency problems - leaving unconfigured
Errors were encountered while processing:
psa


#apt-get install libapache2-mod-perl2
Reading Package Lists... Done
Building Dependency Tree... Done
You might want to run 'apt-get -f install' to correct these:
The following packages have unmet dependencies:
libapache2-mod-perl2: Depends: libperl5.8 (>= 5.8.4) but it is not going to be installed
psa: Depends: psa-api-common (>= 7.5.4-debian3.1.build75050824.12) but it is not installable
Depends: psa-api-cli (>= 7.5.4-debian3.1.build75050824.12) but it is not installable
psa-hotfix5: Depends: psa-hotfix but it is not installable
Depends: psa-hotfix2 but it is not installable
Depends: psa-hotfix3 but it is not installable
Depends: psa-hotfix4 but it is not installable
E: Unmet dependencies. Try 'apt-get -f install' with no packages (or specify a solution).

# apt-get -f install
Reading Package Lists... Done
Building Dependency Tree... Done
Correcting dependencies... Done
The following packages will be REMOVED:
psa psa-hotfix5 psa-imp
0 upgraded, 0 newly installed, 3 to remove and 0 not upgraded.
3 not fully installed or removed.
Need to get 0B of archives.
After unpacking 147MB disk space will be freed.
Do you want to continue? [Y/n] y
(Reading database ... 96039 files and directories currently installed.)
Removing psa-hotfix5 ...
Removing psa ...
Removing psa-imp ...

ERROR while trying to Unable to get admin password
Check the error reason(see log file: /tmp/imp-4.0.3.log), fix and try again

Aborting...

dpkg: error processing psa-imp (--remove):
subprocess post-removal script returned error exit status 1
Errors were encountered while processing:
psa-imp
E: Sub-process /usr/bin/dpkg returned an error code (1)


-------------------ideas?
 
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