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Install Problems

A

AndyD

Guest
I just bought a Plesk licence, and I tried to run the auto installer (psa_installer_v2.0.0_build75050908.11_os_Debian_3.1_i686) but I had a few problems.

Firstly, there was an error half way through the installer about being unable to resolve hostnames, so I quickly edited my /etc/resolv.conf and found that my name servers had been changed to 127.0.0.1 and nothing else. I changed them back to my ISPs, then restarted the the auto installer.

This time, I found that lots of packages had become half installed.

Code: 
Type the number corresponding to the desired action and press Enter [1]:
Hit [url]http://ftp.uk.debian.org[/url] stable/main Packages
Hit [url]http://ftp.uk.debian.org[/url] stable/main Release
Hit [url]http://ftp.uk.debian.org[/url] woody/main Packages
Hit [url]http://ftp.uk.debian.org[/url] woody/main Release
Hit [url]http://ftp.uk.debian.org[/url] testing/main Packages
Hit [url]http://ftp.uk.debian.org[/url] testing/main Release
Get:1 [url]http://autoinstall.plesk.com[/url] PSA_7.5.4/ Packages [12.5kB]
Ign [url]http://autoinstall.plesk.com[/url] PSA_7.5.4/ Release
Fetched 12.5kB in 0s (21.1kB/s)
Reading Package Lists...
Reading Package Lists...
Building Dependency Tree...
psa-courier-imap is already the newest version.
psa-courier-imap-add is already the newest version.
psa-key is already the newest version.
psa-locale-base-en-us is already the newest version.
psa-proftpd is already the newest version.
psa-proftpd-inetd is already the newest version.
psa-imp is already the newest version.
mailman is already the newest version.
j2sdk1.4 is already the newest version.
j2re1.4 is already the newest version.
You might want to run `apt-get -f install' to correct these:
The following packages have unmet dependencies:
  libapache-asp-perl: Depends: libmldbm-perl (>= 2.00-1) but it is not going to be installed
                      Depends: libmldbm-sync-perl (>= 0.25) but it is not going to be installed
  libapache2-mod-python: Depends: libapache2-mod-python2.3 (>= 3.1.3-3) but it is not going to be installed
  libxml2-dev: Depends: libxml2 (= 2.6.16-7) but 2.6.22-1 is to be installed
               Depends: zlib1g-dev but it is not going to be installed or
                        libz-dev
  libxslt1-dev: Depends: libxslt1.1 (= 1.1.12-8) but 1.1.15-1 is to be installed
                Depends: zlib1g-dev but it is not going to be installed or
                         libz-dev
                Depends: libgcrypt11-dev but it is not going to be installed
  php4-imap: Depends: php4-common (= 4:4.3.10-15) but 4:4.3.10-16 is to be installed
  php4-mysql: Depends: php4-common (= 4:4.3.10-15) but 4:4.3.10-16 is to be installed
  postgresql: Depends: postgresql-7.4 but it is not going to be installed
              Depends: postgresql-client (>= 7.5) but it is not going to be installed
  ppwse: Depends: php4 (>= 4.1) but it is not going to be installed
         Depends: php4-curl but it is not going to be installed
  psa: Depends: bind9 but it is not going to be installed
  psa-appvault-coppermine: Depends: php4-gd
  psa-appvault-gallery: Depends: php4-gd
  psa-bu: Depends: libparse-yapp-perl but it is not going to be installed
          Depends: libxml-parser-perl but it is not going to be installed
          Depends: libxml-perl but it is not going to be installed
          Depends: libxml-dom-perl but it is not going to be installed
          Depends: libxml-xql-perl but it is not going to be installed
          Depends: libio-zlib-perl but it is not going to be installed
          Depends: libmime-lite-perl but it is not going to be installed
          Depends: libparse-recdescent-perl but it is not going to be installed
          Depends: libxml-regexp-perl but it is not going to be installed
          Depends: libdata-showtable-perl but it is not going to be installed
  psa-horde: Depends: php4-domxml but it is not going to be installed or
                      php5-common but it is not installable
  psa-migration-manager: Depends: libtimedate-perl but it is not going to be installed
  psa-spamassassin: Depends: spamassassin (>= 3.0.2) but it is not going to be installed
  sitebuilder: Depends: php4 but it is not going to be installed
               Depends: php4-domxml but it is not going to be installed
               Depends: lynx
               Depends: php4-gd
  whois: Depends: libidn11 (>= 0.5.18) but 0.5.13-1.0 is to be installed
E: Unmet dependencies. Try 'apt-get -f install' with no packages (or specify a solution).
Hit [url]http://ftp.uk.debian.org[/url] stable/main Packages
Hit [url]http://ftp.uk.debian.org[/url] stable/main Release
Hit [url]http://ftp.uk.debian.org[/url] woody/main Packages
Hit [url]http://ftp.uk.debian.org[/url] woody/main Release
Hit [url]http://ftp.uk.debian.org[/url] testing/main Packages
Hit [url]http://ftp.uk.debian.org[/url] testing/main Release
Reading Package Lists...
Press <ENTER> to continue...

So I pressed Ctrl + C and tried to run 'apt-get -f install' as suggested.

Code: 
serv02:~/plesk/auto# apt-get -f install
Reading Package Lists... Done
Building Dependency Tree... Done
Correcting dependencies... Done
The following extra packages will be installed:
  exim4 exim4-base exim4-config exim4-daemon-light libgcrypt11-dev libgnutls12 libgpg-error-dev libidn11 libxml2-dev libxslt1-dev php4-imap php4-mysql
  zlib1g-dev
Suggested packages:
  eximon4 exim4-doc-html exim4-doc-info gnutls-bin
The following packages will be REMOVED:
  psa-courier-imap-add psa-imp
The following NEW packages will be installed:
  exim4 exim4-base exim4-config exim4-daemon-light libgcrypt11-dev libgnutls12 libgpg-error-dev zlib1g-dev
The following packages will be upgraded:
  libidn11 libxml2-dev libxslt1-dev php4-imap php4-mysql
5 upgraded, 8 newly installed, 2 to remove and 32 not upgraded.
41 not fully installed or removed.
Need to get 0B/3833kB of archives.
After unpacking 7327kB disk space will be freed.
Do you want to continue? [Y/n] y
Preconfiguring packages ...
(Reading database ... 31918 files and directories currently installed.)
Removing psa-courier-imap-add ...
/var/lib/dpkg/info/psa-courier-imap-add.postrm: line 43: /etc/courier-imap/imapd: No such file or directory
mv: cannot stat `/etc/courier-imap/imapd.purg': No such file or directory
/var/lib/dpkg/info/psa-courier-imap-add.postrm: line 43: /etc/courier-imap/imapd: No such file or directory
mv: cannot stat `/etc/courier-imap/imapd.purg': No such file or directory
/var/lib/dpkg/info/psa-courier-imap-add.postrm: line 43: /etc/courier-imap/pop3d: No such file or directory
mv: cannot stat `/etc/courier-imap/pop3d.purg': No such file or directory
/var/lib/dpkg/info/psa-courier-imap-add.postrm: line 43: /etc/courier-imap/pop3d: No such file or directory
mv: cannot stat `/etc/courier-imap/pop3d.purg': No such file or directory
/var/lib/dpkg/info/psa-courier-imap-add.postrm: line 43: /etc/courier-imap/imapd-ssl: No such file or directory
mv: cannot stat `/etc/courier-imap/imapd-ssl.purg': No such file or directory
/var/lib/dpkg/info/psa-courier-imap-add.postrm: line 43: /etc/courier-imap/imapd-ssl: No such file or directory
mv: cannot stat `/etc/courier-imap/imapd-ssl.purg': No such file or directory
/var/lib/dpkg/info/psa-courier-imap-add.postrm: line 43: /etc/courier-imap/pop3d-ssl: No such file or directory
mv: cannot stat `/etc/courier-imap/pop3d-ssl.purg': No such file or directory
/var/lib/dpkg/info/psa-courier-imap-add.postrm: line 43: /etc/courier-imap/pop3d-ssl: No such file or directory
mv: cannot stat `/etc/courier-imap/pop3d-ssl.purg': No such file or directory
Stopping Courier-IMAP server:
/etc/init.d/courier-imap: line 193: /etc/courier-imap/imapd: No such file or directory
dpkg: error processing psa-courier-imap-add (--remove):
 subprocess post-removal script returned error exit status 1
Removing psa-imp ...
Unable to find product configuration file: /etc/psa/psa.conf

ERROR while trying to Unable to get admin password
Check the error reason(see log file: /tmp/imp-4.0.3.log), fix and try again

Aborting...

dpkg: error processing psa-imp (--remove):
 subprocess post-removal script returned error exit status 1
Errors were encountered while processing:
 psa-courier-imap-add
 psa-imp
E: Sub-process /usr/bin/dpkg returned an error code (1)

So now I can't run the installer, or fix the package problems - and I don't know what to do.

Any suggestions?
 
any suggestions to solve this. i have the same problem.

# apt-get -f install
Reading Package Lists... Done
Building Dependency Tree... Done
The following packages will be REMOVED:
psa-imp
0 upgraded, 0 newly installed, 1 to remove and 0 not upgraded.
1 not fully installed or removed.
Need to get 0B of archives.
After unpacking 11.8MB disk space will be freed.
Do you want to continue? [Y/n] Y
(Reading database ... 83442 files and directories currently installed.)
Removing psa-imp ...

ERROR while trying to Unable to get admin password
Check the error reason(see log file: /tmp/imp-4.0.3.log), fix and try again

Aborting...

dpkg: error processing psa-imp (--remove):
subprocess post-removal script returned error exit status 1
Errors were encountered while processing:
psa-imp
E: Sub-process /usr/bin/dpkg returned an error code (1)
 
I got this message from Plesk support. I didn't use this because it was quicker for me to drive to the data centre and reinstall Debian and Plesk - but I hope it helps!:

Dear Andy,

Please remove sources to woody and testing in /etc/apt/sources.list and
run command
apt-get update

After that you should run the following commands:
dpkg -r --force-all psa-courier-imap-add
dpkg -r --force-all psa-imp
rm /var/lib/dpkg/info/psa-courier*
rm /var/lib/dpkg/info/psa-imp*
apt-get -f install

If there will be any problems please let us know.
 
Hi

I have used your instructions and it worked. But I have a new error!

:confused:

Have a look at this. I'm lost.

#dpkg -i psa_7.5.4-debian3.1.build75050824.12_i386.deb
...
dpkg: dependency problems prevent configuration of psa:
psa depends on libapache2-mod-perl2; however:
Package libapache2-mod-perl2 is not installed.
psa depends on psa-api-common (>= 7.5.4-debian3.1.build75050824.12); however:
Package psa-api-common is not installed.
psa depends on psa-api-cli (>= 7.5.4-debian3.1.build75050824.12); however:
Package psa-api-cli is not installed.
dpkg: error processing psa (--install):
dependency problems - leaving unconfigured
Errors were encountered while processing:
psa


#apt-get install libapache2-mod-perl2
Reading Package Lists... Done
Building Dependency Tree... Done
You might want to run 'apt-get -f install' to correct these:
The following packages have unmet dependencies:
libapache2-mod-perl2: Depends: libperl5.8 (>= 5.8.4) but it is not going to be installed
psa: Depends: psa-api-common (>= 7.5.4-debian3.1.build75050824.12) but it is not installable
Depends: psa-api-cli (>= 7.5.4-debian3.1.build75050824.12) but it is not installable
psa-hotfix5: Depends: psa-hotfix but it is not installable
Depends: psa-hotfix2 but it is not installable
Depends: psa-hotfix3 but it is not installable
Depends: psa-hotfix4 but it is not installable
E: Unmet dependencies. Try 'apt-get -f install' with no packages (or specify a solution).

# apt-get -f install
Reading Package Lists... Done
Building Dependency Tree... Done
Correcting dependencies... Done
The following packages will be REMOVED:
psa psa-hotfix5 psa-imp
0 upgraded, 0 newly installed, 3 to remove and 0 not upgraded.
3 not fully installed or removed.
Need to get 0B of archives.
After unpacking 147MB disk space will be freed.
Do you want to continue? [Y/n] y
(Reading database ... 96039 files and directories currently installed.)
Removing psa-hotfix5 ...
Removing psa ...
Removing psa-imp ...

ERROR while trying to Unable to get admin password
Check the error reason(see log file: /tmp/imp-4.0.3.log), fix and try again

Aborting...

dpkg: error processing psa-imp (--remove):
subprocess post-removal script returned error exit status 1
Errors were encountered while processing:
psa-imp
E: Sub-process /usr/bin/dpkg returned an error code (1)


-------------------ideas?
 
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