Issue Installing Imunify360 fails

[davidbhm]

Server operating system version

Ubuntu 22

Plesk version and microupdate number

18.0.56

Hey,
I am trying to install imunify360 ob my ubuntu 22 Server with Plesk.
When clicking on "install" in the extensions-tab, everything seems to work.
But when opening the imunify360-page, and start the "real" installation, the installation protocol stops at "Reading Package Lists".
After that, nothing works anymore: Cant install it, can't deinstall it. The only thing that works is to reinstall linux.

The issue is mentioned here: https://cloudlinux.zendesk.com/hc/e...-deploy-script-hangs-at-Reading-package-lists

Do you have any Idea, how to solve this with Plesk? Can I make the suggested settings with a Plesk-managed Server?

In the moment, the reinstall-process is running, and I would really like to get things running after the fifth try...

Thank you for any help, i am a bit desperate...
Regards
David

 

[Peter Debik]

The configuration change that CloudLinux/Imunify360 suggests, needs to be done on the operating system level. It is not a Plesk task. The issue itself is also not caused by Plesk.

 

[davidbhm]

Thanks for the reply!
I probably had an incorrect wording:
I meant: If I run the command

echo 'Acquire::ForceIPv4 "true";' | sudo tee /etc/apt/apt.conf.d/99force-ipv4
does this also have an affect on the Plesk-installer of Imunify360, if I start the installation after the command?

Should I reset these Settings after installation? If yes, could you please tell me how?

thanks for the help!
David

 

[Peter Debik]

As long as the ip addresses do not change and the server stays accessible by them, it should not have any impact.