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Issue interface_async_executor.exe (Backup FTP ¿?)

Frank.P

Frank.P

Regular Pleskian
Windows Event:

Code: 
Nombre de la aplicación con errores: interface_async_executor.exe, versión: 17.0.17.0, marca de tiempo: 0x580f4883
Nombre del módulo con errores: KERNELBASE.dll, versión: 6.3.9600.18233, marca de tiempo: 0x56bb4e1d
Código de excepción: 0xc0000142
Desplazamiento de errores: 0x0009d3c2
Identificador del proceso con errores: 0x7584
Hora de inicio de la aplicación con errores: 0x01d2457ca4e50e77
Ruta de acceso de la aplicación con errores: C:\Program Files (x86)\Parallels\Plesk\admin\bin\interface_async_executor.exe
Ruta de acceso del módulo con errores: KERNELBASE.dll

I think something happend with backup and ftp repertorie.

Code: 
<System>
  <Provider Name="Application Error" />
  <EventID Qualifiers="0">1000</EventID>
  <Level>2</Level>
  <Task>100</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2016-11-23T11:26:24.000000000Z" />
  <EventRecordID>2330464</EventRecordID>
  <Channel>Application</Channel>
  <Security />
  </System>
<EventData>
  <Data>interface_async_executor.exe</Data>
  <Data>17.0.17.0</Data>
  <Data>580f4883</Data>
  <Data>KERNELBASE.dll</Data>
  <Data>6.3.9600.18233</Data>
  <Data>56bb4e1d</Data>
  <Data>c0000142</Data>
  <Data>0009d3c2</Data>
  <Data>86b4</Data>
  <Data>01d2457c6c7979e4</Data>
  <Data>C:\Program Files (x86)\Parallels\Plesk\admin\bin\interface_async_executor.exe</Data>
  <Data>KERNELBASE.dll</Data>
  <Data>aa3455f6-b16f-11e6-8108-001c4255391e</Data>
  <Data />
  <Data />
  </EventData>
 
0xc0000142 is "DLL Initialization failed". Looks like there are issues with desktop heap on your system and new process cannot be initialized properly.
Do you experience this during backup process? or during restore?
How many memory do you have on your server?
Is this backup started manually, or this is scheduled backup?
It is important to understand if you are launching these processes using RDP or WinRM, or in background (in case of scheduled backup).

TEMPORARY WORKAROUND:

There is one setting you can try to change in Windows that could solve this issue:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager\SubSystems\Windows

The "Windows" value is a long string. One part of the string will say something like "SharedSection=1024,20480,768". The third number (768 in this example) is the one you want to change. Increase it 4096 and reboot. If the problem goes away you had a desktop heap problem.
 
One more question - how many extensions do you have installed in Plesk?
 
Do you experience this during backup process? or during restore?
I schedule a one backup per week

​
How many memory do you have on your server?
16Gb and only use 4Gb​

Is this backup started manually, or this is scheduled backup?
Schedule FTP​


TEMPORARY WORKAROUND

Windows Server 2012 R2 (Dedicated Server)

%SystemRoot%\system32\csrss.exe ObjectDirectory=\Windows SharedSection=1024,20480,768 Windows=On SubSystemType=Windows ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3 ServerDll=sxssrv,4 ProfileControl=Off MaxRequestThreads=16​


I cannot increase that value, bucause only I have one backup​

how many extensions do you have installed in Plesk?

10 extension, the same before bug.

Broadcast Message , Git , Image Preview , Node.js , Plesk Mobile Center , Rich Editor , Scheduled Backups List , ServerShield by CloudFlare , Skins and Color Schemes , WordPress Toolkit
​
 
I found this error too "Cannot write to: C:\Program Files (x86)\Parallels\Plesk\admin\repository\tokens\PLSK.*******.****: Permission denied" , but I think ar not related
 
Last edited:
How many such errors (about task-async-executor.exe) do you have in event log? If this was only once, then maybe it was temporary issue with resources on server (not memory, but processes count), and you should ignore this problem.

If this is regular issue, then, please enable debug logs in panel.ini as described here - https://kb.plesk.com/en/124097
Mostly I am interested in this option:
[log]
filter.priority = 7

after that, please repeat the same operation that produces the error (scheduled backup), and after that please send %plesk_dir%\admin\logs\php_error.log to me in PM

p.s. error with \repository\tokens\ is not related and not critical
 
OK, I enable panel.ini and will wait to next error event, beacuse always appear 1 time per week (scheduled backup).

The stats of memory is ok in all month. ... well I wait the next error and will update the post.

Thanks
 
Still happend

Code: 
Nombre de la aplicación con errores: interface_async_executor.exe, versión: 17.0.17.0, marca de tiempo: 0x580f4883
Nombre del módulo con errores: KERNELBASE.dll, versión: 6.3.9600.18233, marca de tiempo: 0x56bb4e1d
Código de excepción: 0xc0000142
Desplazamiento de errores: 0x0009d3c2
Identificador del proceso con errores: 0x45c8
Hora de inicio de la aplicación con errores: 0x01d25219c46fe9b0
Ruta de acceso de la aplicación con errores: C:\Program Files (x86)\Parallels\Plesk\admin\bin\interface_async_executor.exe
Ruta de acceso del módulo con errores: KERNELBASE.dll
Identificador del informe: 0234447e-be0d-11e6-810c-001c4255391e
Nombre completo del paquete con errores:
Identificador de aplicación relativa del paquete con errores:



LOG

Code: 
[2016-12-10 00:35:39]    DEBUG        [util_exec]     [584b3fcb3d57d] Starting: pmmcli --get-tasks-list
[2016-12-10 00:35:39]    DEBUG        [util_exec]     [584b3fcb3d57d] Finished in 0.00413s, Error code: TRUE
[2016-12-10 00:35:39]    DEBUG        [util_exec]     [584b3fcba5c13] Starting: pmmcli --pmmras-exec C:/Program Files (x86)/Parallels/Plesk/PrivateTemp/pmmDA83.tmp --get-dump-INFO      --dump-file-specification=resellers\soporte\clients\cgt\domains\XXXXXXXXXX.COM\backup_INFO     _1612090215.xml --session-path=C:\Program Files (x86)\Parallels\Plesk\/PMM/logs
[2016-12-10 00:35:39]    DEBUG        [util_exec]     [584b3fcba5c13] Finished in 0.00386s, Error code: TRUE
[2016-12-10 00:35:40] ERR [panel] Get dump 'resellers\soporte\clients\cgt\domains\XXXXXXXXXX.COM\backup_INFO     _1612090215.xml':
[2016-12-10 00:35:40]    DEBUG        [util_exec]     [584b3fcc1d6f4] Starting: pmmcli --get-tasks-list
[2016-12-10 00:35:40]    DEBUG        [util_exec]     [584b3fcc1d6f4] Finished in 0.00369s, Error code: TRUE
[2016-12-10 00:35:40]    DEBUG        [util_exec]     [584b3fcc66eeb] Starting: pmmcli --get-dumps-list -lightweight-mode
[2016-12-10 00:35:40]    DEBUG        [util_exec]     [584b3fcc66eeb] Finished in 0.00349s, Error code: TRUE
[2016-12-10 00:43:09]    DEBUG        [util_exec]     [584b418d47e67] Starting: pmmcli --get-tasks-list
[2016-12-10 00:43:09]    DEBUG        [util_exec]     [584b418d47e67] Finished in 0.00395s, Error code: TRUE
[2016-12-10 00:43:09]    DEBUG        [util_exec]     [584b418d94c19] Starting: pmmcli --pmmras-exec C:/Program Files (x86)/Parallels/Plesk/PrivateTemp/pmmB806.tmp --get-dump-INFO      --dump-file-specification=resellers\soporte\clients\cgt\domains\XXXXXXXXXX.COM\backup_INFO     _1612090215.xml --session-path=C:\Program Files (x86)\Parallels\Plesk\/PMM/logs
[2016-12-10 00:43:09]    DEBUG        [util_exec]     [584b418d94c19] Finished in 0.00465s, Error code: TRUE
[2016-12-10 00:43:09] ERR [panel] Get dump 'resellers\soporte\clients\cgt\domains\XXXXXXXXXX.COM\backup_INFO     _1612090215.xml':
[2016-12-10 00:43:09]    DEBUG        [util_exec]     [584b418de6bb1] Starting: pmmcli --get-tasks-list
[2016-12-10 00:43:09]    DEBUG        [util_exec]     [584b418de6bb1] Finished in 0.00332s, Error code: TRUE
[2016-12-10 00:43:10]    DEBUG        [util_exec]     [584b418e3aa8e] Starting: pmmcli --get-dumps-list -lightweight-mode
[2016-12-10 00:43:10]    DEBUG        [util_exec]     [584b418e3aa8e] Finished in 0.00318s, Error code: TRUE

Code: 
[2016-12-10 00:43:44.973|17332] DEBUG: --> <pmmcli.GetTasksListAction object at 0x03CF0B50>
[2016-12-10 00:43:44.973|17332] INFO: stdin: <?xml version="1.0" ?><tasks-list-query><type>Backup</type></tasks-list-query>
[2016-12-10 00:43:44.973|17332] INFO: Packet succesfully validated.
[2016-12-10 00:43:44.973|17332] DEBUG: <pmmcli.ActionRunner object at 0x03CF0BB0>: doActivity
[2016-12-10 00:43:44.973|17332] DEBUG: Acquired session mutex: MainThread
[2016-12-10 00:43:44.973|17332] DEBUG: Load task id=293 type=Backup
[2016-12-10 00:43:44.973|17332] DEBUG: Released session mutex: MainThread
[2016-12-10 00:43:44.973|17332] DEBUG: Get task (293) status from migration.result...
[2016-12-10 00:43:44.973|17332] DEBUG: Session path (C:\Program Files (x86)\Parallels\Plesk\PMM\sessions\2016-12-09-021513.222)
[2016-12-10 00:43:44.973|17332] DEBUG: Execution result file C:\Program Files (x86)\Parallels\Plesk\PMM\sessions\2016-12-09-021513.222\migration.result isn't found. The task 293 will be marked as finished with error.
[2016-12-10 00:43:44.973|17332] DEBUG: <pmmcli.GetTasksListAction object at 0x03CF0B50>: response
[2016-12-10 00:43:44.987|17332] INFO: Outgoing packet:
<?xml version="1.0" ?><response>
    <errcode>0</errcode>
    <data>
        <task-list>
            <task backup-profile-name="" creation-date="2016-Dec-09 02:15:15" fullname="resellers\soporte\clients\cgt\domains\XXXXXXX.COM\backup_info_1612090215.xml" mail-to="[email protected]" name="backup_info_1612090215.xml" owner-guid="CEE675C9-F5C8-49F3-8040-A608B974B113" owner-type="client" task-id="293" task-pid="" task-type="Backup">
                <task-status task-id="293">
                    <finished log-location="C:\Program Files (x86)\Parallels\Plesk\PMM\sessions\2016-12-09-021513.222\migration.result" status="error">
</finished>
                </task-status>
                <dumps-storage-credentials storage-type="local" use-ftps="false" use-passive-ftp-mode="false">
                    <root-dir>C:\Program Files (x86)\Parallels\Plesk\Backup</root-dir>
                </dumps-storage-credentials>
            </task>
        </task-list>
    </data>
</response>
img1.png img2.png img3.png
 
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