Internal error / Exeption after Extension install

[domenik]

Hi,

I installed the MagicSpam Extension from https://twitter.com/magicspam. After the installation, every time I go to the Extension menu page i get the following error (see attached image):

Internal error: command /opt/psa/admin/sbin/modules/magicspam/license_manager is not executable
Message command /opt/psa/admin/sbin/modules/magicspam/license_manager is not executable
File lib.cmdwrapper.php
Line 65
Type Exception

I can't remove the extension or do something else. Is there a way to fix this issue? Remove the extension over the command line or something like that?

 

[domenik]

Never mind found the solution myself:

You remove plesk extensions with:
# /usr/local/psa/bin/extension -u <name>

Please close this thread.

 

[vlikhtanskiy]

Hi @Domenik_Niemietz!

Developers of MagicSpam already know about this issue and I hope it'll be fixed in nearest updates of the extension.

 

[MagicSpam12]

Hello Domenik_Niemietz,

As vlikhtanskiy mentioned, we are aware of this bug and we are currently working on a solution to fix this problem. We apologize for the inconvenience. However, keep an eye out for any updates on our twitter page @magicspam. We will post here again to let you know when a new update is out for MagicSpam as well.

Thank you!

 

[Huskynarr]

Can we fix manually this Problem? Because i have it too.

 

[MagicSpam12]

Hello All,

A new version has been released that addresses all these issues. You should be able to browse to remove the MagicSpam extension and then re-install from the extensions catalog. Please note that your previous settings (including white/blacklists) will be preserved.

Thanks!

 

[Huskynarr]

I have try it about die Extensions Catalog, but i have the same problem still.

 

[MagicSpam12]

Hello Huskynarr,

You should be able to address the issue by toggling the MagicSpam services off and then back on in your applicable Plesk Service Plans. Please see the following post on our support forums for more detailed instructions:
http://forums.magicspam.com/viewtopic.php?f=15&t=225946#p308954

Thanks!

 

[DonnieDoezoe]

Hello Huskynarr,

You should be able to address the issue by toggling the MagicSpam services off and then back on in your applicable Plesk Service Plans. Please see the following post on our support forums for more detailed instructions:
http://forums.magicspam.com/viewtopic.php?f=15&t=225946#p308954

Thanks!

Hi I still got an 'old' version from the catalog:

Version 2.0.1 Release 1

I dont have the ability to turn off/on the spam services (Odin/Plesk 12.5)

Problem since the update

 

[vlikhtanskiy]

Hi @DonnieDoezoe!

Try to go to: Extensions > Settings and click link "check for upgrades now"

 

[DonnieDoezoe]

Hi @vlikhtanskiy !

Information: No upgrades were found.


no sigar yet

 

[vlikhtanskiy]

I checked again and 2.0.1 Release 1 is the latest version of the extension: https://ext.plesk.com/packages/b49f9b1b-e8cf-41e1-bd59-4509d92891f7-magicspam

 

[DonnieDoezoe]

Exactly...

But still got:
command /usr/local/psa/admin/sbin/modules/magicspam/license_manager is not executable

Weird thing is that the magicspam-daemon is completely gone

 

[UFHH01]

Hi DonnieDoezoe,

you are always able to remove the extensions and re-install it ( just to be sure, that you have the latest version installed, while previous updates/upgrades might have finished with failures ).

From your command line:

/usr/local/psa/bin/extension -h ( or --help )​

List your extensions:

/usr/local/psa/bin/extension -l​

Remove extension:

/usr/local/psa/bin/extension -u EXTENSION_NAME​

 

[DonnieDoezoe]

Hi @UFHH01

Thanks. I actually already tried removing, several times, magicspam completely en reinstall through the catalog. I still have the latest version, but error still occurs.

 

[UFHH01]

Hi DonnieDoezoe,

you already reached the "MagicSpam Support Team" directly with your post at "http://forums.magicspam.com/viewtopic.php?f=15&t=226304&hilit=executable#p309410". Is there a reason, why you don't continue the support directly with the "MagicSpam Support Team"? We all can suggest "this" and "that", but in the end, the best solution is to follow the suggestions from the maintainer of the extension.

 

[Powerdynamo]

Developers of MagicSpam already know about this issue and I hope it'll be fixed in nearest updates of the extension.

can you tell me why you than offer and sell the product when you know it is faulty and only creates frustration?

 

[IgorG]

can you tell me why you than offer and sell the product when you know it is faulty and only creates frustration?

We do not sell Plesk with pre-installed extensions. You decide which extensions to install. If a vendor of extension makes mistakes, we can not take responsibility for them. We are responsible only for own extensions.

 

[GravuTrad]

Noted. Removed for the moment. Same problem.

 

[MagicSpam12]

Noted. Removed for the moment. Same problem.

Hi @GravuTrad!

We have announced a MagicSpam release back in October 2015 on our website that resolves the errors mentioned above.

Please use the Plesk extension manager to remove the MagicSpam extension and then re-install the latest version of MagicSpam from the Plesk catalog. Your previous settings (including white/blacklists) will be preserved.

If you continue to experience issues please create a new thread with MagicSpam in the title and a brief summary of your issue, or you can email us privately at support at magicspam dot com, or even send us a private message with a full description of the problem you are having with our extension.