Internal SiteBuilder error.

[om4knowledge]

Internal Sitebuilder error.
File: /usr/local/sitebuilder/include/SB/Site/Compiler.php; Line: 108
Message: PHP Notice : Undefined offset: 0; Code: 8

Site uses template aa-04 (template appears to be working for other users).

We get the above error when we attempt to preview and/or edit is Wizard.

Other users are doing fine.
What can we do to help this client.

 

[om4knowledge]

more info

the clients site worked find until he added a counter.
the template was then missing.
he deleted the counter.
and now we can login, but can edit.

I thought it might have something to do with the autoupdate so I rolled it back.
Now I get this error.
Internal Sitebuilder error.
File: /usr/local/sitebuilder/include/SB/Helpers/Wizard/Edit/Page.php; Line: 68
Message: PHP Notice : Undefined offset: 0; Code: 8

 

[Dmitry Frantsev]

It looks like there is something wrong with site's structure or records in database. Most probably, server access will be required for checking this case so here I can suggest to contact with Parallels support team:

http://www.parallels.com/support/sitebuilder/

 

[om4knowledge]

D.
Agreed. I opened ticket: #677428 five days ago.
What can you do to help me?

 

[Dmitry Frantsev]

As I can see it was processed and escalated to 2ndline where engineer provided you with the reply.

 

[mortar]

We've got this issue with just one client, while the rest of the server is fine - Are there any quick things that we can compare to ensure that the structure is intact before contacting support?

 

[zooming]

I'm having the same issue, with 2 different customers.
Can this be related to the PHP version?
I have made a upgrade a few days ago.

PHP 5.2.9 (cli) (built: Mar 10 2009 16:42:52)
Copyright (c) 1997-2009 The PHP Group
Zend Engine v2.2.0, Copyright (c) 1998-2009 Zend Technologies
with the ionCube PHP Loader v3.1.32, Copyright (c) 2002-2007, by ionCube Ltd., and
with Zend Optimizer v3.3.3, Copyright (c) 1998-2007, by Zend Technologies

Thank you.

Alexandre