Resolved Is migration manager compatible with cpanel 11.6?

[HostaHost]

I'm trying to do a migration from cpanel 11.6 (centos 6 x86_64) to Plesk 12.5 (centos7 x86_64). The migration tool connects but quickly produces this error:

root@:/usr/local/psa/admin/sbin/modules/panel-migrator# ./plesk-migrator generate-migration-list /usr/local/psa/admin/sbin/modules/panel-migrator/config.ini
[2016-11-17 10:05:27][INFO] Initialize Plesk Migrator
[2016-11-17 10:05:27][INFO] Load configuration
[2016-11-17 10:05:27][INFO] Target Plesk host: 192.0.2.1
[2016-11-17 10:05:27][INFO] Target Plesk host: 192.0.2.1
[2016-11-17 10:05:27][INFO] START: Check connections
[2016-11-17 10:05:29][INFO] FINISH: Check connections
[2016-11-17 10:05:29][INFO] START: Check whether services operate properly
[2016-11-17 10:05:31][INFO] FINISH: Check whether services operate properly
[2016-11-17 10:05:31][INFO]
Services' Issues
│
├ Service 'web on target Plesk server'
│
├ Service 'ftp on target Plesk server'
│
├ Service 'mail on target Plesk server'
│
├ Service 'dns on target Plesk server'
│
├ Service 'mysql on target Plesk server'
│
└ Service 'plesk on target Plesk server (192.0.2.2)'

[2016-11-17 10:05:31][INFO] The report was saved into the file /usr/local/psa/var/modules/panel-migrator/sessions/migration-session/test_service_report.2016.11.17.10.05.31
[2016-11-17 10:05:31][INFO] ******************** Summary ********************
[2016-11-17 10:05:31][INFO] Operation finished successfully for 6 out of 6 services
[2016-11-17 10:05:31][INFO] Checked objects      Total Successful Warnings Failed
[2016-11-17 10:05:31][INFO] Service              6     6          0        0
[2016-11-17 10:05:31][INFO] All services are working correctly.
[2016-11-17 10:05:31][INFO] Deploy migration agent to '192.0.2.1'
[2016-11-17 10:05:36][INFO] Create source panel dump XML
[2016-11-17 10:05:40][ERROR] Failed to perform action: Fetch data from source cPanel
Cause: Error creating migration dump: Command execution failed on the source server 'cpanel' (192.0.2.1) with non-zero exit code.
command: cd /tmp/panel_migrator/pmm_agent; /usr/bin/perl cPanel9.pl --dump-all --configuration-only --server -v 5 > dump.log 2>&1
exit code: 2
stdout:
stderr:
That is a critical error, migration was stopped.

If I copy the migration scripts and libraries over to that server manually and run the same command locally, it seems to not error:

[root@web1 /var/migration]# perl cPanel9.pl --dump-all --configuration-only --server -v 5
[9906]: 2016-11-17 09:56:16.480 DEBUG ------------------------------------------------------------
[9906]: 2016-11-17 09:56:16.480 DEBUG FILE storage initialized.
[9906]: 2016-11-17 09:56:16.480 DEBUG Base directory: /var/migration
[9906]: 2016-11-17 09:56:16.480 DEBUG Space reserved:
[9906]: 2016-11-17 09:56:16.480 DEBUG Gzip bundles: no
[9906]: 2016-11-17 09:56:16.480 DEBUG Bundle split size: do not split
[9906]: 2016-11-17 09:56:16.480 DEBUG ------------------------------------------------------------
[9906]: 2016-11-17 09:56:16.486 DEBUG Selected all objects
[9906]: 2016-11-17 09:56:16.486 WARN 12be6242-e541-41f1-87ab-0ae795a81a01 Command 'server' does not supported in current version. Server wide settings will be skipped
[9906]: 2016-11-17 09:56:16.540 DEBUG Reading feature list: disabled
[9906]: 2016-11-17 09:56:16.540 DEBUG Feature list 'disabled' is read
[9906]: 2016-11-17 09:56:16.540 DEBUG Reading feature list: default
[9906]: 2016-11-17 09:56:16.541 DEBUG Feature list 'default' is read
[9906]: 2016-11-17 09:56:16.541 DEBUG Reading feature list: Mail Only
[9906]: 2016-11-17 09:56:16.541 DEBUG Feature list 'Mail Only' is read
[9906]: 2016-11-17 09:56:16.541 DEBUG Apply disabled feature list
[9906]: 2016-11-17 09:56:16.541 DEBUG Apply default feature list
....

Does a bunch of work for all the domains on the server at this point

....
[9906]: 2016-11-17 09:56:17.786 DEBUG ------------------------------------------------------------
[9906]: 2016-11-17 09:56:17.786 DEBUG Migration status reporting initialized.
[9906]: 2016-11-17 09:56:17.786 DEBUG Status file: /var/webnet-migration/dumping-status.xml
[9906]: 2016-11-17 09:56:17.786 DEBUG ------------------------------------------------------------
[9906]: 2016-11-17 09:56:17.789 DEBUG Migration dump is successfully saved.

However, the output files appear to be nearly empty:

-rw-r--r--  1 root root   146 Nov 17 09:56 dumping-status.xml
-rw-r--r--  1 root root   216 Nov 17 09:56 backup_info_1611170956.xml
-rw-r--r--  1 root root   208 Nov 17 09:56 content-list.xml
-rw-r--r--  1 root root   393 Nov 17 09:56 migration.result

# cat dumping-status.xml
<?xml version="1.0" encoding="UTF-8"?>
  <agent-dump-status completed-domains="0" completed-accounts="0" total-accounts="103" total-domains="0"/>

# cat backup_info_1611170956.xml
<?xml version="1.0" encoding="UTF-8"?>
  <migration-dump content-included="false" agent-name="cPanel" dump-version="10.2.0">
    <dump-info>
      <cp-description type="cPanel"/>
    </dump-info>
  </migration-dump>

# cat content-list.xml
<?xml version="1.0" encoding="UTF-8"?>
  <contentlist size="609">
    <file main="true" size="216">backup_info_1611170956.xml</file>
    <file main="false" size="393">migration.result</file>
  </contentlist>

# cat migration.result
<?xml version="1.0" encoding="UTF-8"?>
  <execution-result status="warnings" log-location="/var/migration/migration.result">
    <message id="12be6242-e541-41f1-87ab-0ae795a81a01" severity="warning" code="msgtext">
      <description>Command &#39;server&#39; does not supported in current version. Server wide settings will be skipped</description>
    </message>
  </execution-result>

Is this a cpanel version issue?

# cat /usr/local/cpanel/version
11.60.0.24

 

[IgorG]

At least cPanel 11.5 is mentioned here as supported for migration.

 

[Alina Dmi]

Hostasaurus.Com, could you please provide us full content of dump agent log (in private conversation)? I believe we can solve the problem.

 

[HostaHost]

I opened a ticket. Support spent about four hours debugging today and said it would need to be escalated to the developers so I'd hear back on Monday.

 

[HostaHost]

For the sake of the thread, the issue ended up being a bug and will be fixed in future 12.5 release (and 17). The cpanel mysql password is normally stored in /root/.my.cnf and apparently can contain the password with or without single quotes surrounding it. The server I was trying to move things from had it with quotes, and the migration tool expected no quotes. Removing the quotes resolved the issue, but future releases will support either format.