Resolved Issue with the domain resolving

[YSA]

Hello,

In Plesk for an alias domain 'salvationarmybarrie.ca' we noticed a following warningunder 'DNS Settings' menu - Domain is not resolvable [1]. Recently we chnaged NS records for this domain but there's already passed 2 days, so DNS propagation should be completed but problem still exists. Also we noticed that this domain doesn't still doesn't resolve from 2 places in China: DNS Checker - DNS Check Propagation Tool .

We've already checked for solution described on link Plesk shows "Domain is not resolvable" message for the domain that resolves correctly but there's no 'IPv6 address' menu there and currently only IPv4 is using on server. Could please let us know what may causes this issue and how it can be solved?

Thanks.

[1]

 

[IgorG]

I have checked your domain and found the following:

- domain is really not resolvable:

# host salvationarmybarrie.ca
Host salvationarmybarrie.ca not found: 2(SERVFAIL)

- the following nameservers are used for this domain:

# whois salvationarmybarrie.ca | grep 'Name Server'
Name Server: w3.barrieweb.net
Name Server: w4.barrieweb.net

- with the commands:

# dig @w3.barrieweb.net salvationarmybarrie.ca
# dig @w4.barrieweb.net salvationarmybarrie.ca

I found that there is correct A records for this domain on these nameservers:

;; ANSWER SECTION:
salvationarmybarrie.ca. 86400   IN      A       65.21.122.58

So, I suppose that the reason may be on the registrar side. Therefore I suggest you look at this video with a good explanation of how DNS should be configured on Plesk:

 

[uglyguy1254]

Thank you IgorG for sharing useful video.

 

[uglyguy1254]

This video solved my domain (gtavicecityapk.com) issue within 5 minutes.