Issue Issues after failed installation of outbound antispam

[blpanther]

Hi,
I'm new to this forum - patience much appreciated

W've had an issue with spam being sent through joomla forms from our server.
I tried to install Parallels Premium Outbound Antispam to see if it will help at all.
The installation didn't complete successfully, and from that day ( a few weeks ago) I have already received almost 2000 emails from the server.
When I try to go to 'install' again it just doesn't open anything and comes back saying This site can't be reached.


Hi. This is the qmail-send program at ourdomain.co.uk

I'm afraid I wasn't able to deliver your message to the following addresses.

This is a permanent error; I've given up. Sorry it didn't work out.



<drweb@ourdomain.co.uk>:

Unable to forward message: mail server permanently rejected message (#5.3.0).



--- Below this line is a copy of the message.



Return-Path: <anonymous@ourdomain.co.uk>

Received: (qmail 20912 invoked by uid 100); 17 Jun 2016 17:00:03 +0100

Date: 17 Jun 2016 17:00:03 +0100

Message-ID: <20160617160003.20908.qmail@ourdomain.co.uk>

From: root@ourdomain.co.uk (Cron Daemon)

To: drweb@ourdomain.co.uk

Subject: Cron <drweb@mail> /opt/drweb/update.pl

Content-Type: text/plain; charset=UTF-8

Auto-Submitted: auto-generated

X-Cron-Env: <SHELL=/bin/sh>

X-Cron-Env: <HOME=/var/drweb>

X-Cron-Env: <PATH=/usr/bin:/bin>

X-Cron-Env: <LOGNAME=drweb>

X-Cron-Env: <USER=drweb>



Dr.Web (R) update details:

Update server: http://update.us1.drweb.com/unix/500

Update has begun at Fri Jun 17 17:00:01 2016

Update has finished at Fri Jun 17 17:00:03 2016



Following files has been updated:

/var/drweb/bases/drwtoday.vdb

/var/drweb/bases/dwntoday.vdb

/var/drweb/bases/dwrtoday.vdb

/var/drweb/updates/timestamp


on some emails the last bit is


ERROR: Dr.Web (R) Updater: remote host update.fr1.drweb.com closed connection variant () !

Dr.Web (R) update details:

Update server: http://update.fr1.drweb.com/unix/500

Update has begun at Fri Jun 17 12:30:01 2016

Update has finished at Fri Jun 17 12:30:23 2016



Following files has been updated:

/var/drweb/bases/drwtoday.vdb

/var/drweb/bases/dwntoday.vdb

/var/drweb/bases/dwrtoday.vdb

/var/drweb/updates/timestamp

 

[blpanther]

any suggestions?

 

[blpanther]

Please - can anybody suggest how this could be fixed?

 

[Lloyd_mcse]

Have you tried running...

# /usr/local/psa/admin/bin/mchk --with-spam

See if that helps.
Regards

Lloyd

 

[blpanther]

Ho do I run it?

 

[Lloyd_mcse]

Hi blpanther,
you need to log into your server via ssh using an application like PuTTY log in as root and run the command.

/usr/local/psa/admin/bin/mchk --with-spam

If you are still having issues after running the above command, post back and I'll see what I can do.
Regards

Lloyd

 

[blpanther]

I'm getting following problem:
[root@mail ~]# /usr/local/psa/admin/bin/mchk --with-spam
-bash: /usr/local/psa/admin/bin/mchk: No such file or directory

 

[Lloyd_mcse]

What OS and Plesk version are you running?

 

[blpanther]

It's Plesk 11.0.9 and CentOS 5.6

 

[UFHH01]

It's Plesk 11.0.9 and CentOS 5.6

To get help regarding your Plesk version, pls. consider to post threads in the right Plesk - Forum:

https://talk.plesk.com/categories/older-panel-software-versions.646/

 

[blpanther]

I'm afraid in the other category I have even less luck with help...

 

[UFHH01]

Hi blpanther,

your thread has already been moved now to the correct sub-forum ( Home > Forum > Older Products Discussion > Older Panel Software Versions > Plesk 11.x for Linux ) . There is no need to open other threads for the same issue!

The installation didn't complete successfully

You don't provide any information about your installation progress. Pls. look at the log - files and post relevant entries, if you would like to get help with your investigations.

Parallels Plesk Panel for Linux services logs and configuration files (Plesk 10.x and 11.0) ( KB - article: 118 774 )​

When I try to go to 'install' again it just doesn't open anything and comes back saying This site can't be reached.

Pls. consider to restart "psa" and "sw-cp-server", to be sure, that the relevant services are running.

Parallels Plesk Panel for Linux services logs and configuration files (Plesk 10.x and 11.0) ( KB - article: 118 774 )​

Unable to forward message: mail server permanently rejected message (#5.3.0).

This issue has mostly nothing to do with DrWeb itself - it's a mail - server issue. Try to solve your issue with the help of:

https://kb.plesk.com/836​

on some emails the last bit is

ERROR: Dr.Web (R) Updater: remote host update.fr1.drweb.com closed connection variant () !

This is issue should be a temporary issue ( server not reachable, temporary connectivity issue, ... ) and might be irrelevant. Pls. be informed that your DrWeb - updates seem to be fine, as written in your logs:

Following files has been updated:
/var/drweb/bases/drwtoday.vdb
/var/drweb/bases/dwntoday.vdb
/var/drweb/bases/dwrtoday.vdb
/var/drweb/updates/timestamp

You can always check for latest updates from the command line:

/opt/drweb/update.pl
​

Pls. be as well informed about the following online documents:

http://download1.parallels.com/Ples...ne/plesk-linux-advanced-administration-guide/

http://download1.parallels.com/Plesk/PP11/11.0/Doc/en-US/online/plesk-administrator-guide/

https://kb.plesk.com/