Issue Issues with making backups

[HoracioS]

Server operating system version

Ubuntu 22.04 & Debian 11.8

Plesk version and microupdate number

18.0.58 #2

Since the latest version of Plesk 18.0.58 #2, I have severe issues completing backups on different ARM servers with Ubuntu 22.04 and x64 Debian 11.8.
In general, the errors are of this kind, among others:

Warning: Mail "xxxxx.com"
Unable to back up mail messages. Error: Failed to create archive: backup_domainmail_2401290205.tzst 2146435072backup_domainmail_2401290205.tzst1 2146435072backup_domainmail_2401290205.tzst2 2146435072backup_domainmail_2401290205.tzst3 2146435072backup_domainmail_2401290205.tzst4 2146435072backup_domainmail_2401290205.tzst5 2146435072backup_domainmail_2401290205.tzst6 2146435072backup_domainmail_2401290205.tzst7 2146435072backup_domainmail_2401290205.tzst8 2146435072backup_domainmail_2401290205.tzst9 2146435072backup_domainmail_2401290205.tzst10 2146435072backup_domainmail_2401290205.tzst11 2146435072backup_domainmail_2401290205.tzst12 2146435072backup_domainmail_2401290205.tzst13 2146435072backup_domainmail_2401290205.tzst14 2146435072backup_domainmail_2401290205.tzst15 2146435072backup_domainmail_2401290205.tzst16 2146435072backup_domainmail_2401290205.tzst17 2146435072backup_domainmail_2401290205.tzst18 2146435072backup_domainmail_2401290205.tzst19 2146435072backup_domainmail_2401290205.tzst20 2146435072backup_domainmail_2401290205.tzst21 2146435072backup_domainmail_2401290205.tzst22 2146435072backup_domainmail_2401290205.tzst23 2146435072backup_domainmail_2401290205.tzst24 2146435072backup_domainmail_2401290205.tzst25 1952157696Repository error: Unable to pack /var/qmail/mailnames/xxxxx.com: Killed/usr/lib/plesk-9.0/sw-tar: -: Wrote only 6144 of 10240 bytes/usr/lib/plesk-9.0/sw-tar: Child returned status 137/usr/lib/plesk-9.0/sw-tar: Error is not recoverable: exiting now

Best regards,
Horacio

 

[Peter Debik]

Do you have enough disk space on the target destination and on the DUMP_D_TMP (defined in psa.conf) location?

 

[HoracioS]

Do you have enough disk space on the target destination and on the DUMP_D_TMP (defined in psa.conf) location?

Yes, and the owner is psaadm with 0777 permissions

 

[Peter Debik]

Is it a dedicated server or could it be possible that limits of the virtualization interfere with the tar operation?

 

[HoracioS]

Is it a dedicated server or could it be possible that limits of the virtualization interfere with the tar operation?

The are Hetzner cloud servers. They worked for years until last update.

 

[Peter Debik]

I am not sure about the number of tar files. Normally there should not be that many. Is this a regular FTP backup, a local backup or is "Create a multivolume backup" checked so that backups are split into many small parts?

 

[HoracioS]

I am not sure about the number of tar files. Normally there should not be that many. Is this a regular FTP backup, a local backup or is "Create a multivolume backup" checked so that backups are split into many small parts?

Backups are stored weekly on a remote server via SFTP. As they are very large (between 120 and 300GB), it is configured to perform them in multivolume of 1024MB.

 

[HoracioS]

I found this problem:

# dpkg -l | grep plesk-backup-utilities
ii plesk-backup-utilities 18.0-v.ubuntu.22.04+p18.0.59.0+t240111.1633 arm64 Plesk backup/restore backend utilities

How is it possible that the backup utilities is a higher version (18.0.59) than the current version (18.0.58 #2)?

I removed the package:
dpkg -P --force-depends plesk-backup-utilities

And I reinstalled it using the Plesk Installer directly, which detects that the package is missing:
The following NEW packages will be installed:
plesk-backup-utilities
0 upgraded, 1 newly installed, 0 to remove and 7 not upgraded.
Need to get 3196 kB of archives.
After this operation, 14.7 MB of additional disk space will be used.
Get:1 Index of /pool/PSA_18.0.58_13749 jammy/all arm64 plesk-backup-utilities arm64 18.0-v.ubuntu.22.04+p18.0.58.2+t240122.1811 [3196 kB]

Now it says:
# dpkg -l | grep plesk-backup-utilities
ii plesk-backup-utilities 18.0-v.ubuntu.22.04+p18.0.58.2+t240122.1811 arm64 Plesk backup/restore backend utilities