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Key error after upgrading to version 9.0

Discussion in 'Plesk 9.x for Windows Issue, Fixes, How-To' started by moonlight, Dec 16, 2008.

  1. moonlight

    moonlight Guest


    I get this error message after I had upgraded from Plesk 8.6 to 9.0 on my Windows 2003 maschine:

    <Fatal error: Call to undefined function of_get_key_by_product() in C:\Programme\SWsoft\Plesk\admin\plib\common_func.php3 on line 4506

    Also I have found two issues loged in the EventLog which was created on the upgrade by My-SQL upgarde issue with the my.ini file.

    Is there a way to fix this or had I made a new install and create new all Users and Domains? I am not sure at this point if the backup whish I had made with 8.6 will later restoring without issues in the Plesk 9.0. If there is a way, please tell it to me.

  2. alta

    alta Regular Pleskian

    Sep 27, 2007
    Likes Received:
    Please check and make sure that psaadm user have full access for C:\Program
  3. TheSimon

    TheSimon Guest

    I got the same problem and fount the solution here - http://forum.parallels.com/showthread.php?t=82548
    I renamed the empty "registry.xml" file and reinstalled the license from the license XML file, restarted the services and the plesk worked again.
    (When I tried to regenerate the file without renaming the old file, I just got an error)