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key retrieval not possible

Discussion in 'Plesk for Linux - 8.x and Older' started by dakira, Mar 6, 2007.

  1. dakira

    dakira Guest

    I wanted to update my Plesk from 7.5.4 to 8.x.. I was told to update my key first, by going to Server -> License Management and click Retrieve Keys.

    Unfortunately this does not work. I get the the following error:
    Key installation failed: fatal error: mkstemp() failed: Permission denied
    I get permission denied errors in other areas of plesk as well (i.e. changing mail settings), so I assume that the plesk admin user doesn't have the correct permissions to change stuff in my system. But how can I fix that?

    My system is Debian 3.1.

    Any help is greatly appreciated.

    PS: Another error I get is, when I want to remove a subdomain. That was the initial reason for me, to upgrade Plesk in the first place. The error looks like this:
    Unable to delete SubDomain: Unable to execute dnsmng: dnsmng failed: dnsmng: Unable to open file ''/var/named/run-root/etc/named.conf.lock'': Permission denied.
    dnsmng: Error occurred while locking the file /var/named/run-root/etc/named.conf
    System error 13: Permission denied