Question Let's encrypt fails if used to secure plesk

[AdamB]

Hi,

I have multiple servers all running Plesk Onyx and Windows Server 2012 with this issue.

The automated task updates all certificates except the domains on each server that I have used to secure plesk with in the "Tools & Settings" > "SSL/TLS Certificate" > "Certificate for securing Plesk" option.

While this isn't a major issue for me as It works if the certificate is removed from securing plesk, renewed again and then re-added, I was wondering if this to be expected or should this certificate automatically update too?

 

[UFHH01]

Hi AdamB,

since the Plesk Let's Encryption v2.0.3, the logs for Let's Encrypt should be written to your Panel - log. Pls. inspect the logs, in order to investigate the root cause, why the certificate couldn't be renewed:

=> Plesk for Windows service logs and configuration files​

It is as well a very good idea, to provide informations about your current used Plesk version ( incl. #MU ), when you open a thread.


If you desire help with your investigations, pls. don't forget to provide corresponding informations from your log - files.

 

[AdamB]

Hi UFHH01

The Plesk Version is 17.5.3 Update #9 but looks like it has been unable to update for the past month or so and may include previous versions/updates.

[2017-06-17 00:00:31] ERR [extension/letsencrypt] Cannot renew certificate on domain example.co.uk with error: Remove certificate failure: One of the certificates you are going to delete is used for securing Plesk.

The log files don't really give me much more information, which is why I was unsure if this was a bug or intended limitation

 

[UFHH01]

Hi AdamB,

pls. consider to open a bug - report at : => Home > Forum > Plesk Discussion > Reports
... and pls. don't forget to mention this thread and it would help as well, if you include your current used Plesk Let's Encrypt extension version.

 

[AdamB]

Thanks UFHH01, I have now submitted a bug report with all the information you've suggested.