license key created for another product

[FabianR]

Hello,

I'm trying to activate a version 10 TRIAL, installed on win server 2008.

The license key which was sent to my email box is named: ppp_multi_version_unix_key.xml - although i specifically choose the "Get 14-day trial for Windows" when prompt to request a key.

When trying to upload the key, i get this message:
"Error: You are trying to use a license key created for another product. Contact Parallels sales representatives to obtain the proper license key."

I AM able to upload the file to the "Additional license keys" tab, but am still unable to create a domain:
"Error: There are no available resources of this type (clients) left. Requested: 1; available: 0. "

..and also keep getting the notice: "Warning: The product cannot operate yet because there is no license installed. Would you like to evaluate the product for free using a 14-day full-featured trial license?"

btw,
When choosing the UNIX version, still emails the exact same file.


Please help !!!!!!!!!!!!!!!!!!!!!!!!

 

[Jon L]

I'm having the same problem - trying to install a trial key for Plesk Windows 10.2 but the key appears to be for Unix.

I tried a couple more times just in case I did something wrong and now I've run out of trial license keys.

If any of the Parallels staff read this - they were requested under the email address I'm registered with on the forums.

Any ideas?

 

[Sergey L]

Looking at that...

Regards

 

[Jon L]

I raised a sales ticket and received a license by email within a few minutes.

So I'm good now - many thanks.