License problem on plesk 12 on Ubuntu 14.04 (installed in virtuozzo container)

[RI4321]

Hi guys,

We are getting this error message on a plesk 12 install on Ubuntu 14.04 within a virtuozzo environment:

========================
Error: The license key is invalid. In order to use the Panel, please obtain and install a new valid license key.
The license key is intended only for use with Parallels Panel operating inside a Parallels Virtuozzo Containers virtual environment.
========================

More details:

cat /etc/issue
Ubuntu 14.04 LTS \n \l

plesk -v
Product version: 12.0.18 Update #7
Update date: 2014/07/09 14:30
Build date: 2014/06/26 18:00
Build target: Ubuntu 14.04
Revision: 333119
Architecture: 64-bit
Wrapper version: 1.1


Have seen this:
http://forum.parallels.com/showthre...tu-quot-Error-The-license-key-is-invalid-quot

and tried

chown psaadmsaadm /usr/local/psa/admin/bin/filwrpr
chown -h psaadmsaadm /usr/local/psa/admin/bin/filwrpr
chmod 777 /usr/local/psa/admin/sbin/wrapper

uname -a
Linux t3holdings.co.nz 2.6.32-042stab090.5 #1 SMP Sat Jun 21 00:15:09 MSK 2014 x86_64 x86_64 x86_64 GNU/Linux

df
Filesystem 1K-blocks Used Available Use% Mounted on
/dev/vzfs 5242880 2960692 2282188 57% /

/etc/init.d/sw-cp-server restart

Problem still not fixed.

 

[IgorG]

1. Are you sure that you have Plesk license for Virtuozzo?
2. Have you tried bootstrapper repair procedure?

 

[RI4321]

1. Are you sure that you have Plesk license for Virtuozzo?

Yes, it gets automatically ordered through our HSPC which would be the same for the one
Another licence was purchased in a similar fashion on the same day and was installed on a Debian 7 box (but on a different virtuozzo node) and that had no issues at all.

2. Have you tried bootstrapper repair procedure?

/usr/local/psa/bootstrapper/pp12.0.18-bootstrapper/bootstrapper.sh repair
Started bootstrapper repair procedure. This may take a while.
Certain actions may be skipped if not applicable.

-- Warning: Skipping the data of table mysql.event. Specify the --events option explicitly.
Finishing up upgrade procedures and rerunning previously failed upgrade actions...
===> Cumulative APS controller database (apsc) upgrade and repair has been started.
===> Cumulative upgrade and repair of APS controller database has been completed.
===> Cumulative APS controller upgrade and repair (final stage) has been started.
===> Cumulative upgrade and repair of APS controller (final stage) has been completed.
===> Cumulative Plesk database upgrade and repair (revertable stage) has been started.
===> Preparing Plesk database upgrade (revertable stage).
===> Cumulative upgrade and repair of Plesk database (revertable stage) has been completed.
===> Cumulative Plesk upgrade and repair (final stage) has been started.
===> Preparing Plesk upgrade (final stage).
===> Cumulative upgrade and repair of Plesk (final stage) has been completed.
Reconfiguring mail subsystem...
Reconfiguring Apache web server...
AH00548: NameVirtualHost has no effect and will be removed in the next release /etc/apache2/plesk.conf.d/server.conf:6
Reconfiguring ProFTPD FTP server...
Reconfiguring AWStats web statistics...
Reconfiguring WatchDog...
Restoring SELinux contexts...
Regenerating web servers' configuration files...
Cleaning active Panel sessions...

Bootstrapper repair finished.
If problems persist, please check installer logs ('/var/log/plesk/install/plesk_12.0.18_repair.log' and '/var/log/plesk/insta
If you can't resolve the issue on your own, please address Parallels support.


Now I do not get the login page but:

ERROR: Service_Agent_Exception

Unable to read components configuration from the service node: packagemng: execve failed for /opt/psa/admin/sbin/packagemng: Permission denied

System error 13: Permission denied

Please advice as this has gone from bad to worse.

Kind regards,
Rushad.

 

[IgorG]

I think this problem is addressed in the following KB - http://kb.parallels.com/en/1528. Does this solve your issue?

 

[RI4321]

I had:

ls -al /usr/local/psa/admin/sbin/*wrapper
---s--x--- 1 root psaadm 18920 Jun 11 02:46 /usr/local/psa/admin/sbin/mod_wrapper
-rwxrwxrwx 1 psaadm psaadm 23032 Jun 11 02:46 /usr/local/psa/admin/sbin/wrapper

and now I have:

ls -al /usr/local/psa/admin/sbin/*wrapper
---s--x--- 1 root psaadm 18920 Jun 11 02:46 /usr/local/psa/admin/sbin/mod_wrapper
---s--x--- 1 root psaadm 23032 Jun 11 02:46 /usr/local/psa/admin/sbin/wrapper

That seems to have fixed the problem. Thanks heaps Igor

Also just an FYI, noticed this after the bootstrap repair, every time I restart apache on command line:

AH00548: NameVirtualHost has no effect and will be removed in the next release /etc/apache2/plesk.conf.d/server.conf:6
[ OK ]

Can get a bit annoying. Is this from plesk or apache as this was added automatically to that file on line 6:

"NameVirtualHost x.x.x.x:7080"

which I guess is due to nginx being used.