Login not functioning?

[plesky]

Hello, I'm trying to log into my Plesk Panel 9.5.2 which has always worked fine.
Today, when I try to login, it just redirects back to the login screen. No error message.
I've verified I'm using the right username and password.

Any idea how to troubleshoot this?

 

[IgorG]

Do you have any errors in /var/log/sw-cp-server/error_log ?

 

[plesky]

This is the only thing recent in the log:

2010-07-28 07:18:48: (log.c.135) server stopped
2010-07-28 07:18:50: (log.c.75) server started
2010-07-28 15:23:09: (log.c.135) server stopped
2010-07-28 15:23:15: (log.c.75) server started
2010-07-29 03:44:47: (log.c.135) server stopped
2010-07-29 03:44:49: (log.c.75) server started
2010-07-29 03:49:57: (log.c.135) server stopped
2010-07-29 03:49:58: (log.c.75) server started
2010-07-29 18:48:01: (log.c.135) server stopped
2010-07-29 18:48:03: (log.c.75) server started
2010-07-30 03:00:40: (log.c.135) server stopped
2010-07-30 03:00:40: (log.c.75) server started
2010-07-30 03:01:11: (log.c.135) server stopped
2010-07-30 03:01:11: (log.c.75) server started

(I rebooted the server around 03:00 to troubleshoot, it didn't help).

 

[IgorG]

Try to restart sw-cp-server and check log after that.

# /etc/init.d/sw-cp-server stop
# /etc/init.d/sw-cp-server start

 

[fabbrica]

Fatal error: ActionLog::require_once() on login

Hi,

I have noticed the same problem upgrading to Plesk Panel 9.5.2
After the login the screen become a white empty page.

To investigate on the error I have enabled the PHP error reporting in /admin/conf/php.ini toggling
display_errors = On

and I have found these messages:
Warning: ActionLog::require_once(api-rpc/loger.php) [actionlog.require-once]: failed to open stream: No such file or directory in /usr/local/psa/admin/plib/class.ActionLog.php on line 674

Fatal error: ActionLog::require_once() [function.require]: Failed opening required 'api-rpc/loger.php' (include_path='/usr/local/psa/admin/plib:/usr/local/psa/admin/javascripts:/usr/local/psa/admin/plib/locales:/usr/local/psa/admin/auto_prepend:/usr/local/psa/admin/htdocs/domains/databases/phpMyAdmin:/usr/local/psa/admin/htdocs/domains/databases/phpPgAdmin') in /usr/local/psa/admin/plib/class.ActionLog.php on line 674

IMHO I think that there could be something wrong (perhaps loger.php should be logger.php?)

One way to work around could be: erase the login.php3 from the command line (https://YOURDOMAIN:8443/login.php3) after have done the login.
It works, but is extremely clumsy...

Is there a better fix?

Thanks in advance!

 

[IgorG]

# rpm -ql psa-api-rpc | grep loger.php
/usr/local/psa/admin/plib/api-rpc/loger.php

Do you have psa-api-rpc package installed?

 

[fabbrica]

Thanks IgorG,

Yes, I have checked it with

rpm -q psa-api-rpc
psa-api-rpc-9.5.2-cos5.build95100504.12

it seems to be installed. Should I remove it or reinstall it?

 

[fabbrica]

Login not functioning? [Resolved]

After a lot of tries... I was thinking to remove and then reinstall the psa-api-rpc package; so I decided to do an:

# yum remove psa-api-rpc

but before to reinstall I have tried to login again and... I have found that now everything seems to work fine.

Yum has removed two packages:

Removed:
psa-api-rpc.noarch 0:9.5.2-cos5.build95100504.12

Dependency Removed:
psa-backup-manager.i586 0:9.5.2-cos5.build95100504.12

I'm a little worried about the remotion of the psa-backup-manager, but till now everithing is going on properly. I'll let You know if something should go wrong.

Once again, many thanks!

 

[Ragefast]

I had the same problem with v9.5.2, yet for a strange reason I could login from my Linux with Firefox, while the entire remaining company could not, using linux, windows, firefox and IE.

Then I remembered that I had changed sw-cp-server service to work with IPv6 too. My box is the only one with IPv6 conectivity aside the server, and after I failed attempting to access the server using it's IPv4 address with the same symptom, I rolled back the changes I made to /etc/sw-cp-server/applications.d/plesk.conf so it was back to its original ipv6-less state, restarted the service, and all company could login again.

In here, we couldn't login with or without psa-api-rpc.

Arthur

 

[HousamM]

Thank You

I'm a little worried about the remotion of the psa-backup-manager, but till now everithing is going on properly. I'll let You know if something should go wrong.

Once again, many thanks!

you can remove the package without Dependencies:
rpm -e --nodeps psa-api-rpc.noarch 0:9.5.2-cos5.build95100504.12