Login Problem

[sylar]

Hey.

I am having a problem logging into my PLESK control panel from certain connections. If I connect via my ADSL line, it logs in fine. If I connect through my 3g card, it logs in, flashes an error(operation failed) on the left hand side, and bounces me back to the login page.

Anyone have any ideas? how can I fix this?

thanks
Shaun

 

[sergius]

Originally posted by sylar
flashes an error(operation failed) on the left hand side

What exact error message do you see?

 

[sylar]

Operation failed The operation you were performing failed. You can retry the operation with or without changing its parameters. You may also want to report this problem to our support so that we could help you as soon as possible. Show DetailsShow Details Hide DetailsHide Details Additional Information Invalid level. ---------------------- Debug Info ------------------------------- 0: D:\SWSoft\Plesk\admin\plib\common_func.php3:151 psaerror(string 'Invalid level.') 1: D:\SWSoft\Plesk\admin\plib\class.CustomButtonManager.php:60 CustomButtonManager::getSessionLevelId(integer '1024') 2: D:\SWSoft\Plesk\admin\plib\leftmenu.php:179 getNavigation() 3: D:\SWSoft\Plesk\admin\htdocs\left.php3:8

 

[sergius]

Originally posted by sylar
Operation failed The operation you were performing failed. You can retry the operation with or without changing its parameters. You may also want to report this problem to our support so that we could help you as soon as possible. Show DetailsShow Details Hide DetailsHide Details Additional Information Invalid level. ---------------------- Debug Info ------------------------------- 0: D:\SWSoft\Plesk\admin\plib\common_func.php3:151 psaerror(string 'Invalid level.') 1: D:\SWSoft\Plesk\admin\plib\class.CustomButtonManager.php:60 CustomButtonManager::getSessionLevelId(integer '1024') 2: D:\SWSoft\Plesk\admin\plib\leftmenu.php:179 getNavigation() 3: D:\SWSoft\Plesk\admin\htdocs\left.php3:8

Thank you for the report. Please wait while we will investigate it.

 

[sergius]

Hello sylar,

Please to go Plesk > Sessions > Preferences and check Allow IP changes during one session. It should help.

 

[sylar]

Hi,

Thanks so much for the help. It is now working fine.

So nice to see such good service!