• Please be aware: Kaspersky Anti-Virus has been deprecated
    With the upgrade to Plesk Obsidian 18.0.64, "Kaspersky Anti-Virus for Servers" will be automatically removed from the servers it is installed on. We recommend that you migrate to Sophos Anti-Virus for Servers.
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.
  • We’re working on enhancing the Monitoring feature in Plesk, and we could really use your expertise! If you’re open to sharing your experiences with server and website monitoring or providing feedback, we’d love to have a one-hour online meeting with you.

Loosing IMAP connection after 2 minutes of: mchk -v

T

Thiago Facchini

Guest
I really dont know what is happening.

I just know that if I run: "/usr/local/psa/admin/sbin/mchk -v" I can get my IMAP connection back, BUT, after 2 minutes I cant connect with IMAP service from any mail client.

I read alot and search alot and cant figure out how to fix it.
So Im posting here, my last hope.

Sorry for my english and thanks in advance.
 
Last edited by a moderator:
Update:
In server console I can telnet 143 and log in.

But, I still cant connect from mail clients.
 
Did you try to find a reason in /usr/local/psa/var/log/maillog ?
 
Igor,

Looking for the log maybe I created a new obstacle, let me try explain:

How I know how to make the "problem" happen again, I reseted the maillog file.
So I Restore mail configuration settings using mchk and make the error happen sometimes again, to see in log as you said.

But for my surprise when I check the log he still empty. So now I have 2 problems, the 1st is mentioned in topic and now my maillog file is always empty.

How proceed Igor?

Thanks in advance and sorry for bad english.
Thiago Facchini
 
INFO UPDATE: Monitoring the logs I discovered that 3 things:

1. Everytime that I connect from Macintosh Mail the service problem starts, I dont have any idea about what is causing error, but, when I close Macintosh Mail, after some seconds, it happens (log) and everything came to normal again.

Jun 30 15:00:50 izzy01 postfix/smtpd[13549]: warning: 189.110.24.35: hostname 189-110-24-35.dsl.telesp.net.br verification failed: Name or service not known
Jun 30 15:00:50 izzy01 postfix/smtpd[13549]: connect from unknown[189.110.24.35]
Jun 30 15:00:50 izzy01 postfix/smtpd[13630]: warning: 189.110.24.35: hostname 189-110-24-35.dsl.telesp.net.br verification failed: Name or service not known
Jun 30 15:00:50 izzy01 postfix/smtpd[13630]: connect from unknown[189.110.24.35]
Jun 30 15:00:50 izzy01 postfix/smtpd[13632]: warning: 189.110.24.35: hostname 189-110-24-35.dsl.telesp.net.br verification failed: Name or service not known
Jun 30 15:00:50 izzy01 postfix/smtpd[13632]: connect from unknown[189.110.24.35]
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: listen=6, status=5, dbpath='/plesk/passwd.db', chroot=1, unprivileged=1
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: privileges set to (104:113) (effective 104:113)
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: main cycle started
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: main cycle iteration
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: activity on 1 channel(s)
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: new client (fd=10) registered
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: main cycle iteration
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: activity on 2 channel(s)
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: new client (fd=11) registered
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: some read activity on client 10
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: read(10, &buf, 2)=2
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: processing client data chunk [state=0]
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: read(10, &buf, 7)=7
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: processing client data chunk [state=1]
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: read(10, &buf, 2)=2
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: processing client data chunk [state=2]
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: read(10, &buf, 11)=11
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: processing client data chunk [state=3]
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: read(10, &buf, 2)=2
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: processing client data chunk [state=4]
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: read(10, &buf, 4)=4
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: processing client data chunk [state=5]
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: read(10, &buf, 2)=2
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: processing client data chunk [state=6]
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: read(10, &buf, 14)=14
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: processing client data chunk [state=7]
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: No such user '[email protected]' in mail authorization database
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: failed mail authenticatication attempt for user '[email protected]' (password len=12)
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: main cycle iteration
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: activity on 2 channel(s)
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: some write activity on client 10
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: attempt to write(10, &buf, 4)
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: client 10 processed
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: some read activity on client 11
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: read(11, &buf, 2)=2
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: processing client data chunk [state=0]
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: read(11, &buf, 5)=5
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: processing client data chunk [state=1]
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: read(11, &buf, 2)=2
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: processing client data chunk [state=2]
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: read(11, &buf, 6)=6
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: processing client data chunk [state=3]
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: read(11, &buf, 2)=2
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: processing client data chunk [state=4]
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: read(11, &buf, 4)=4
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: processing client data chunk [state=5]
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: read(11, &buf, 2)=2
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: processing client data chunk [state=6]
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: read(11, &buf, 16)=16
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: processing client data chunk [state=7]
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: No such user '[email protected]' in mail authorization database
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: failed mail authenticatication attempt for user '[email protected]' (password len=7)
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: main cycle iteration
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: activity on 1 channel(s)
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: some write activity on client 11
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: attempt to write(11, &buf, 4)
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: client 11 processed
Jun 30 15:00:50 izzy01 plesk_saslauthd[13639]: main cycle iteration
Jun 30 15:00:50 izzy01 postfix/smtpd[13632]: warning: SASL authentication failure: Password verification failed
Jun 30 15:00:50 izzy01 postfix/smtpd[13632]: warning: unknown[189.110.24.35]: SASL PLAIN authentication failed: authentication failure
Jun 30 15:00:50 izzy01 postfix/smtpd[13630]: warning: SASL authentication failure: Password verification failed
Jun 30 15:00:50 izzy01 postfix/smtpd[13630]: warning: unknown[189.110.24.35]: SASL PLAIN authentication failed: authentication failure
Jun 30 15:00:50 izzy01 postfix/smtpd[13549]: disconnect from unknown[189.110.24.35]
Jun 30 15:00:50 izzy01 postfix/smtpd[13630]: disconnect from unknown[189.110.24.35]
Jun 30 15:00:50 izzy01 postfix/smtpd[13632]: disconnect from unknown[189.110.24.35]

Jun 30 15:00:54 izzy01 imapd: 1309456854.294124 LOGOUT, [email protected], ip=[189.110.24.35], headers=0, body=0, rcvd=97, sent=792, maildir=/var/qmail/mailnames/izzyweb.com.br/tfacchini/Maildir
Jun 30 15:00:54 izzy01 imapd: 1309456854.298124 LOGOUT, [email protected], ip=[189.110.24.35], headers=0, body=0, rcvd=517, sent=1619, maildir=/var/qmail/mailnames/izzyweb.com.br/tfacchini/Maildir
Jun 30 15:00:54 izzy01 imapd: 1309456854.298124 LOGOUT, [email protected], ip=[189.110.24.35], headers=0, body=0, rcvd=364, sent=816, maildir=/var/qmail/mailnames/izzyweb.com.br/tfacchini/Maildir
Jun 30 15:00:54 izzy01 imapd: 1309456854.314124 LOGOUT, [email protected], ip=[189.110.24.35], headers=505, body=2181, rcvd=709, sent=6692, maildir=/var/qmail/mailnames/izzyweb.com.br/tfacchini/Maildir


2 - After each 26 seconds, this activity is recorded in the logs:
Jun 30 15:23:45 izzy01 imapd: Connection, ip=[10.1.28.2]
Jun 30 15:23:45 izzy01 imapd: IMAP connect from @ [10.1.28.2]INFO: LOGIN, [email protected], ip=[10.1.28.2], protocol=IMAP
Jun 30 15:23:45 izzy01 imapd: 1309458225.450124 DISCONNECTED, [email protected], ip=[10.1.28.2], headers=0, body=48865, rcvd=174, sent=52858, maildir=/var/qmail/mailnames/izzyweb.com.br/tfacchini/Maildir
Even when all client mails are closed.

3 - In 1st part of the log I found [email protected] and [email protected], the curious is that the both mail accounts dont exist. I deleted that accounts day ago...

I will really appreciate if someone can help me.
 
Back
Top