Most of my mail addresses have been migrated from earlier Plesk versions some time ago.
Unlike earlier Plesk versions the mail address owners cannot change their passwords. When they try to log on to the Plesk control panel with their mail addresses and mail passwords, they get the error message, "Error: You have entered incorrect username or password." [sic]
This problem may have existed for quite some time already, but I have discovered it only now. When a new mail address owner tried to change his password, I found that he (and even even I myself) could not change his mail password when logging on with the mail address.
A few mail address users mysteriously also show up under the "Users" tab. These few can log on, change their passwords, and do a few other things, like setting up an auto-responder. But most do not and cannot.
I have tried to create a "User" for a mail address, but it does not seem to be possible, because I cannot connect any new "User" to an existing mail address. Moreover, such a new "User" would have to adopt the existing mailbox with its filled IMAP mail folders and the existing password, but I could not find any way to achieve this.
I wonder when and how this defect first appeared? Was it introduced with a new Plesk version, version 10 perhaps? But more important is the question how I can solve this problem.
Unlike earlier Plesk versions the mail address owners cannot change their passwords. When they try to log on to the Plesk control panel with their mail addresses and mail passwords, they get the error message, "Error: You have entered incorrect username or password." [sic]
This problem may have existed for quite some time already, but I have discovered it only now. When a new mail address owner tried to change his password, I found that he (and even even I myself) could not change his mail password when logging on with the mail address.
A few mail address users mysteriously also show up under the "Users" tab. These few can log on, change their passwords, and do a few other things, like setting up an auto-responder. But most do not and cannot.
I have tried to create a "User" for a mail address, but it does not seem to be possible, because I cannot connect any new "User" to an existing mail address. Moreover, such a new "User" would have to adopt the existing mailbox with its filled IMAP mail folders and the existing password, but I could not find any way to achieve this.
I wonder when and how this defect first appeared? Was it introduced with a new Plesk version, version 10 perhaps? But more important is the question how I can solve this problem.
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