Resolved Mail - Auto-Reply Not Working

[Guimo]

Hello! First of all, thank you so much for spending a little bit of your time opening this thread!

I'm having one simple problem that i can't fix...
The Auto-Reply from Plesk is not working.

My Plesk version is 12.0.18

Description of the problem: On the Main Panel, on the mail settings when i activate the mail-reply... It just doesn't work. (Domains - Mail - AutoReply - SWITCH ON AUTOREPLY)

I've already read alot of articles and solutions but none managed to fix it...

Thank you so much for your time and for your help!

 

[IgorG]

I hope that you read this thread before posting - http://talk.plesk.com/threads/impor...ution-for-the-existing-issue-question.334133/
In other case I would like to see more detail of this issue as possible instead of statement "It doesn't work! Please help!"

 

[Guimo]

Hello IgorG , thank you for your response!

My OS : Windows Server 2008 R2 Interprise
Odin Product : Plesk Web Pro Edition 12.0.18
Mail Software: MailEnable

What do you suggest that i should do?
What could be wrong? What might be the causes so that doesn't work?

Although if I activate the Auto-reply on MailEnable , it works perfectly!

If you need more information, I'm willing to give you.

Once again, thank you so much for your response!

 

[vlikhtanskiy]

Hi @Guimo!

Unfortunately I cannot reproduce your issue on our test environment.

But there is one parameter I want to pay your attention: "Send an automatic response to a unique email address no more than". Maybe autoreply to your email has been already sent?

 

[Miha Gregorš]

Hi,

we have a situation that auto-reply does not work at all on whole server for none of the domains. After enable auto-reply/responder for some email address then after sending a test email, nothing happened, no reply email is send to sender.

OS ‪CentOS Linux 7.5.1804 (Core)‬
Product Plesk Onyx
Version 17.8.11 Update #11, last updated on June 21, 2018 05:56 AM

Here are some error logs from Postfix.

Jun 22 12:56:17 vps autoresponder[8763]: Starting the autoresponder filter...
Jun 22 12:56:17 vps autoresponder[8763]: Starting the autoresponder filter...
Jun 22 13:03:13 vps postfix-local[10529]: Error during 'autoresponder' handler
Jun 22 13:03:13 vps postfix-local[10529]: Error during 'autoresponder' handler
Jun 22 13:04:24 vps postfix-local[10719]: Error during 'autoresponder' handler
Jun 22 13:04:24 vps postfix-local[10719]: Error during 'autoresponder' handler
Jun 22 13:05:33 vps postfix-local[10870]: Error during 'autoresponder' handler
Jun 22 13:05:33 vps postfix-local[10870]: Error during 'autoresponder' handler
Jun 22 13:21:24 vps autoresponder[13624]: Starting the autoresponder filter...
Jun 22 13:21:24 vps autoresponder[13624]: Starting the autoresponder filter...
Jun 22 13:29:39 vps autoresponder[15005]: Starting the autoresponder filter...
Jun 22 13:29:39 vps autoresponder[15005]: Starting the autoresponder filter...
Jun 22 13:37:29 vps autoresponder[16289]: Some args not defined. Use /usr/local/psa/handlers/hooks/autoresponder <CONTEXT> <FROM> <TO>
Jun 22 13:37:29 vps autoresponder[16289]: Some args not defined. Use /usr/local/psa/handlers/hooks/autoresponder <CONTEXT> <FROM> <TO>
Jun 22 13:37:29 vps autoresponder[16289]: Unable to intialize autoresponder mail handler
Jun 22 13:37:29 vps autoresponder[16289]: Unable to intialize autoresponder mail handler
Jun 22 13:50:21 vps autoresponder[18574]: Starting the autoresponder filter...
Jun 22 13:50:21 vps autoresponder[18574]: Starting the autoresponder filter...
Jun 22 13:52:01 vps autoresponder[18909]: Starting the autoresponder filter...
Jun 22 13:52:01 vps autoresponder[18909]: Starting the autoresponder filter...
Jun 22 14:16:57 vps autoresponder[14690]: Starting the autoresponder filter...
Jun 22 14:16:57 vps autoresponder[14690]: Starting the autoresponder filter...

Regards, Miha

 

[Miha Gregorš]

Hi,

we solve the problem. We check postfix configuration with command: postfix check

Result:
[root@vps]~>postfix check
postfix/postfix-script: warning: /usr/lib/sendmail and /usr/sbin/sendmail differ postfix/postfix-script: warning: Replace one by a symbolic link to the other

Solution:
[root@vps]~>ln -s /etc/alternatives/mta /usr/sbin/sendmail

Now auto-reply works.

Regards, Miha